MTNL Delhi — No Internet even after frequent complaints

Address:

New Delhi, Delhi

I'm not being able to use internet, I have complained many times but the problem doesn't get resolved.. Once upon a time they said they will send someone to check what is the problem but no one came to us.. Yesterday, a man came and said that he had come to us but he didn't find anyone at home.. The truth is that I was at home the whole day.. When he came, (1) he said that he had already repaired the line or whatever was wrong in the connection before entering my home.. (2) but after few minutes he also said that the problem was in the wire connected to the modem. and when you moved the modem it get connected properly.. After going through all this nonsense I am still facing this problem.. I know that MTNL is a big company.. I don't understand why MTNL doesn't give importance to the grievances of its customers. This kind behaviour from the MTNL causes mental depression to many customers..