MTNL — Fraudulent charges

Address:

Mumbai City, Maharashtra, 400006

I yatin shah, on August 25th, 2015 morning I received a call from the MTNL Office Mr. Ali about the misuse of my phone connection. Later, on the same day I found that that the line was continuously engaged after which I immediately called and informed Mr Ali about the same. He advised me to set up a pass code for accessing ISD numbers which we immediately did. He also mentioned that the calls were made to a Somalian number due to which my phone was constantly engaged while I had assumed the phone to be dead. • I subsequently received a bill amounting to Rs. 50, 311/- followed by calls mentioning that my phone line would be disconnected in case I do not clear my dues. • In the meanwhile I have written letters to several MTNL authorities mentioning details about my grievance and requesting a resolution. However, no action has been taken so far and I have instead received a letter from MTNL asking me to clear my dues at the earliest failing which my connection will be deactivated. • We have also spoken to MTNL authorities and have had several email conversations with the Accounts team in this regard. As a customer I am being asked by MTNL to bear the cost of the misuse of my phone and I am expected to pay for calls that I have not even made. It has been almost more then 20 days since my phone has been disconnected. Request you to evaluate the issue from the customer’s perspective and assist us with a favorable solution.