[Resolved] MTNL — Incorrect Billing

shankareena

from Bengaluru, Karnataka

Address:

New Delhi, Delhi

I got my internet connection through MTNL Broadband services when i used to live in G.T.B Enclave Delhi-110093. Now after I shifted to Kamal Vihar, Kamalpur, Burari, Delhi- 110084 i.e. in jan 2014 did put in a request to get the connection shifted as well and it was shifted in jan 2014 but only landline was functional, no one came in to setup the broadband connection.Went to the MTNL office in Burari and they informed by MTNL that it was not possible to setup internet connection but will try and do something. Till now there no one came in to check for the internet connection moreover my phone is dead for the past 1-2 months.I never used to get billed for Broadband Connection as there was no connection setted up since i have been living in Burari. Now for the past 2 months i have been getting bill of RS 752 for Broadband connection which was never setted up at all by any one. Again went to the nearby MTNL office in Burari and complained about it but was informed that they can't see any details of Broadband setup for my connection and asked me to go for MTNL Office in Shakti Nagar. Not sure why am i supposed to keep running around such things as it's MTNL who is at fault and needs to wave off my bill and get the problem rectified. PH NO[protected].

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Aug 14, 2020

Complaint marked as Resolved

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Comments

shankareena

from Bengaluru, Karnataka

pathetic service by MTNL

shankareena1804

from Bengaluru, Karnataka

Hi Sir/Madam,

I have been using MTNL broad band service since quite a long time. First number 22597868 which was being used when i used to reside in G.T.B. Enclave Area. Was about to move house from that place to Burari hence filled transfer form on 16 Jan to get the connection transfered. Waited for almost 2 months there was no update. Visited the nearby Exchange in Burari and was informed that it will take time and finally some one came in the month of April and setted up the landline connection but no Internet was activated neither was given the info of how to get it done. Again visited the exchange and was informed by the SDO avail there that my land line took almost 100 Mtrs of wire and he was not sure whether broadband will work or not and he also asked to wait for sometime for the setup as he had limited Staff. Waited for some more time. still no one came and by that time the bills generated were for 0 RS as no connection was setted up.Then suddenly got bills for the month of October, November and Dec 2014 for the Broadband connection which was never setted up at all. Went to the exchange again and asked why was the bill generated they said that had no clues and was asked to go to the Shakti Nagar branch. Was not able to make it for a couple of months as had some family issues. When visited the Shakti Nagar office was asked to write down the whole matter and did the same but now i was being informed that they will not refund anything except the amount when line was broken in between. Now in the mean time the Fourth bill has come up again.

Issue here is when my service was never activated why should i pay the bills.

Regards

Shankar Singh Mehta

MB no-[protected].
Landline -[protected].