[Resolved]  MTNL — Line is dead

Address:

Mumbai City, Maharashtra

Hi, We are the subscriber for Landline number 26331165 in Andheri(W) Mumbai; for more then 15 years. My phone line was suspended due to my mother being away to relatives place. My line is not being reinstated, my mother, age 74 visited MTNL twice to make sure all the bills are paid. Now they are saying the transfer the phone to her name first to make an inquire. This is because the phone is in my Dad's name and he cannot travel. This is how old people are harassed by MTNL staff at their office nr. MHADA. I request you to reinstate the line and warn/train your office staff regarding proper code of conduct.