Mts — Almost 3 months in plan change request

Address:

Bangalore, Karnataka

Hi, I had taken MBLANZ Data card from MTS where I requested initially to activate 5 GB plan with month 500 RS charges however my plan was activated was with 40 GB data with RS 999. I raised request at varies time by call and emails to MTS however requests were not taken care. Recently I raised another request with customer care person on 25 Oct with request number - 840004 however still there is no update and while calling upon again for update, I get different responses from customer care representatives. Also while purchase of data card, I was provided a battery charger point which did not last for more than just 2 days. I requested to replacement and MTS promissed over call and emails to do so but even after 4 months, there is no replacement. Could you please assist me with issues with MTS where they do false promises but do not take any actions. Data card number - [protected] Gajendra, Mobile - [protected]