Mts — Bad customer care experience

Address:

New Delhi, Delhi

I had a problem with my new MTS MBLAZE Ultra Wi-Fi [no.[protected]]. The signal strength was very low. I called for assistance in customer care on[protected] first they gave me some instructions which i followed but it did not work, then i called them back on[protected] they told me that they have registered my complaint and they sent the technician before[protected] but no one come to check this. On[protected] i called them, then they told me that there was no complaint registered and they again registered my new complaint with complaint no. JAN/10794 and told me that within 22 working hours the technician will come to check it but still no one come. After all this happened i received a SMS tomorrow on[protected] that my problem was resolved. I can't understand how can this be possible if no one has come to check and still my signal strength is very low. Please resolve my problem.