[Resolved]  Mts — Billing issues-Amount deducted from bank but bill not received

Address:

Thiruvananthapuram, Kerala

i have been using an mts postpaid data connection from almost an year now.. I have encountered pathetic customer service from them all the time.. They have a non existent customer care. They dont follow up and simply give lame excuses. Now to my complaint, i have paid the monthly bill of 1123/- for the month of december on 29/12/2014 using their online web portal. After the 3D secure authentication from my bank, i received an error message on their website. However, the amount was already deducted from my bank account. My 1st interaction with the executive on dec 29: it takes 6hrs for the data to be updated. So no resolution Dec 30: called and no notes of the previous interaction was available. I explained all the scenarios again. Registered a complaint dec/12368, told that will be resolved in 12 working hours I waited hoping that someone will get back to me. Since i dint get any response i followed up on 4/january. The response that i got that was they simply closed the ticket!!! And the technician opened a new complaint jan/1363. At thetime of writing this, i still havent receieved a resolution on the same. To make matters worse, i am recieving constant calls from their some billi collection teams who are very rude, and always asking to the pay the bill which i have already paid!! Ridicuolous.! Now they have deactivated my account stating nonpayment of charges and generated an another bill of 1122 rs for the month of jan which i haven't used till date. Kudos to MTS india for such an awesome service!!! Guys if anyone is reading this, please dont never ever go with any of their services. Please.