Mts — Change of data plan without my consent

Address:

Coimbatore, Tamil Nadu

My MTS no. is [protected]. I had subscribed to a plan of Rs. 999 for 40GB permonth. AS per that my monthly bill used to come to Rs. 1122. These MTS people changed the plan to Rs.1299 for 40GB without asking me whether I want to continue or not. I didn't know that & i ended up paying Rs. 1460 for the month of FEb. I was busy so didn't look into the details of the bill. When i got the bill for the month of march with the same amount of Rs. 1460, i checked the bill & found out that the plan has been changed without my knowledge. I called them up & they said that Sir we had sent messages & mails to you but I didn't get any mails from the MTS people. Else I would have stopped the plan then & there.I tild the customer care guy that I will be paying Rs. 1122 for the month of Feb & March since You guys didn't inform me for a plan change. I asked them that why didn't you guys call & ask me whether I want to continue or not. I told them that for the month of April I will pay 1460 since now i know the changed plan & by end of this month i will change my plan/.The customer care guy said u pay according to the old plan for feb & march & pay according to the new plan for the month of April. I was ok with it & made the payment. Now evey single day I am getting the messages to pay rest of the amount. On top of that these thieves have stopped my internet usage for the past 5 days. They are troubling me just coz i didn't pay the complete amount. It is a mistake on their part & not mine. I tried calling 3 times to customer care but they disconnet saying sir you are not audible. Please look into this as I am being troubled by their messages & not able to use the internet.