Mts — Closed complaint ID without solving issue

ankit05

Address:

Bangalore, Karnataka

I am using MTS 3G wifi Dongle, from starting of August month I am facing lots of issue in terms of speed, I have raised following two complaints(ID): 1. Aug/2409 2. Aug/3780 Which they have closed without solving the issue, I have tried lots of time to connect with them, but their executives are not read to listen the issue and they just closed the request ID's to full fill their TAT times for tickets. When I purchased it was agreed that minimum speed would be 5MBPS but currently I am getting 0.49MBPS, which is causing lots of issue, hampering my personal as well official work.

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MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

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Comments

naveen babloo

from Delhi, Delhi

It happened to me as well, MTS gives false advertisement and makes people buy the product which not worth to spend.
MTS is fraud company.
I faced this speed problem and tried to contact the customer care executives who are very much disinterested to listen to my issue.
They don't have proper records of the tickets, they close the tickets without solving.
Please don't buy products from the MTS frauds.