Mts — Complaint Regarding New connection -MBlaze

Address:

Bangalore, Karnataka

Hello My MBlaze postpaid no: [protected] I'm writing down this mail to bring to your limelight the constant problem regarding the same. I bought the device and got on hand for use on 2/3/2015. 1. From day 2nd till 7/3/2015 I had problem regarding activation and installation and sought for customer care help and finally bought some results in activation. 2. Then onwards I have constant internet disconnection problem and called back again for assistance regarding the same. - they guided me towards the network settings and restart with the setup. Same was done by me but it made no change on internet connection. 3. I again called back the customer care after a day gap. - they now guided me for troubleshooting. Same was followed step by step by me and again it made no change on my internet connection. 4. On 11/3/2015 my wife called customer support regarding the internet problem faced - customer support got the call on hold thrice and got disconnected thrice - finally when the person spoke they kept repeating the previous complaint we had done registered i.e regarding activation of Mblaze. - customer support person was not able to understand the problem we tried explaining. - no solution provided but just the same repetition of trobleshoot settings were told. - we did enquiry if we have to go for some other plan that had more speed, but they continued with repetition of troubleshooting and told any plan will not help until we did troubleshooting - no help lend when asked for technician to come down and check regarding the feasibility of the internet. Troubleshoot steps and settings were again done by wife as explained to her by your customer support, yet we observed no results on the connectivity. 5. Customer support had informed us to call back on 11/3/2015 to get feedback on the recent concern placed by my wife but neither I nor she received any call. We are having pathetic time facing problems due to the internet connectivity on day to day basis since day 1 I approached MTS only after your person produced the report of good feasibility at our locality ( Kasavanahalli - Sarjapur) I have never seen such carelessness and negligence attitude towards their customer from any other network providers. You neither have easy to use device which a customer can instantly start using soon after activation nor you provide personal assistance in solving the problem. In fact you have kept us hanging with problem in using your device. Since we have bought the device we have just waited for the device to blink green light and to work with internet. We were told the device has a speed ranging between 1mbps to 2mbps, I have never seen the speed in mbps its always in kbps and mostly in bps. Sometimes the indicator above the 3G seen in homepage of Mblaze will have cross mark too ! We are highly disappointed and irritated with the device and also with the way you deal with the concerns shown by us. More surprising is that, you have not provided with trial period nor a supervision of the device after activation of it by customer. As told by my wife on call to your customer support, we have decided to go for disconnection of MTS Mblaze. I now claim to get refund on everything I have paid for the device and internet since we have not used a bit & byte of it in the past 10 days. Device is just active/ blinking and serving as showpiece in the plug point. I'm ready to immediately handover the device. I request you to take needfull action regarding the same ASAP