[Resolved]  Mts — Connection is not working..No response from Customer Care..

Address:

Chennai, Tamil Nadu

Hi, MTS Data card number - [protected] Account number - [protected] I have sent an email to customer care five days before but there is no response. Though I have sent an email to the 4th level escalation which is given in their website! In the attached screenshot you can check that there is no reposponse from MTS. The connection is activated on 7th Nov 2014. From when the speed is very slow (speed does not go beyond 300 kbs) and I have been complaining about this issue several times. But there is no progress. Now the connection is stopped working. When I contacted customer care they asked me to go to Pallavaram MTS centre to update the dongle. Though I have done it the connection is not working. Again when I contacted customer care, they sent an email with a link and asked me to update the dongle. However, the connection is not working. Note: When I called the customer care they even told me that because of my area situation it is not working. I wonder then why you sold the connection to me though I mentioned my residing address clearly. If this cannot be resolved, please take back your dongle and close my connection immediately. So that I can find an alternative solution. Thanks, Subathra G