Mts — Customer service not giving solutions

Address:	Bharuch, Gujarat, 393002
Website:	mtsindia.com

Sir,

I am a mts customer

Name : nilay joshi
Mdn : [protected]
Alternate contact no. : [protected]

My concern : i was using unlimited stv of 999inr, after high speed data is over speed throttles to 32kbps. now by mistake i did prepaid recharge of 1299 inr (limited data usage). as a result i am not able to use internet at high speed. i talked a discuss with your customer care executive but they are not solving my problem.

Please do needfull.

My main concern:

(1) after recharge cant get a decent internet
(2) customer care executive says there is no s. o. p. to deal with this problem
(3) when transferred to his supervisor there is no way to confirm who we are talking to (on chat)
(4) customer care executive refused to lodge complain.
(5) no chat transcript option available

Please do reply as early as possible as internet connection have become a basic nessicity.

Thanking you,
Nilay joshi

P. s. : attached copy paste of my chat with your customer executive

10:57 amthank you for connecting with mts chat4help. we appreciate your patience. your query will be answered shortly.
10:57 amconnected to the call center
Ganga sagar welcome to mts, how may i help you?
Nilay joshi hi
Ganga sagar yes sir, please let me know how can i help you?
Nilay joshi i did my recharge but internet is not working
Ganga sagar we sincerely regret the inconvenience caused to you.
Ganga sagar definitely sir, i will assist you in this regard.
Ganga sagar may i please request you to confirm your mts number and full name?
Nilay joshi nilay joshi [protected] [protected]
Ganga sagar thank you for confirming your details
Ganga sagar may i know your alternate contact number?
Nilay joshi i did my recharge in the morning 1299 rs but still not getting internet
Nilay joshi [protected]
Ganga sagar thank you for confirming your details
Ganga sagar may i confirm what error message you are getting while using your data card?
Nilay joshi no error msg... speed does not exceeds 32kb
Ganga sagar may i confirm when did you recharge your data card?
Nilay joshi morning 07:55 am
Ganga sagar thank you for confirming your details
Nilay joshi my mts account shows promo balance of 20480 mb
Nilay joshi but speed does not exceed 32kbps
Ganga sagar
Sir, you have consumed your high speed data and validity is left and you did limited recharge so you are not able to use your limited data balance.
Nilay joshi so what can i do
Ganga sagar sir you need to wait till expire your unlimited validity to use your limited data which you have done today
Nilay joshi i am not able to use my internet as i did recharge early!!!
Nilay joshi i need refund
Ganga sagar sir, i can understand your problem but as per process your limited data can not use before expire your unlimited validity which is valid till 07-aug-2016 23:59:59

Nilay joshi hello
Ganga sagar we sincerely regret the inconvenience caused to you. ganga sagar sir, i would like inform you that there is no any process to get refund your recharge amount.
Nilay joshi then what am i suppose to do...???
Nilay joshi then cancel my unlimited data...
Nilay joshi n give me limited data pack
Ganga sagar sir we can not cancel your unlimited recharge.
Nilay joshi then what can u do?
Ganga sagar sir you have got your limited data in your account but it will use after expire your unlimited data
Nilay joshi what abt validity of that limited data?
Ganga sagar sir your limited balance is 20480 mb which is valid till 22-aug-2016 23:59:59
Nilay joshi thats a 28 days from now...
Nilay joshi what i have to do until then
Nilay joshi hello
Ganga sagar you can use as per your threshold speed 32 kbps
Nilay joshi lol...
Nilay joshi u r indirectly telling not to use mts
Ganga sagar we sincerely regret the inconvenience caused to you. ganga sagar is there anything else i can assist you with?
Nilay joshi can i please talk to your supervisor
Ganga sagar yes sir.
Nilay joshi good... patch me through
Ganga sagar sir may i confirm for which regarding would you like to talk to supervisor
Nilay joshi refund
Ganga sagar because they will also provide you information according system.
Nilay joshi so give me internet
Ganga sagar please be on chat, i am going to transfer your chat. nilay joshi ok
Nilay joshi n can i have transcript of this chat?
Nilay joshi hi
Ganga sagar please be on chat to transfer your chat.
Nilay joshi ok
Ganga sagar thank you for your patience.
Nilay joshi hello
Ganga sagar i
Ganga sagar i regret the delay in response.
Nilay joshi u should
Ganga sagar your chat has been transfer to supervisor anamika. nilay joshi ok
Ganga sagar please tell me how can i help you.
Nilay joshi who is this
Ganga sagar m
Nilay joshi?
Ganga sagar sir your are interacting with supervisor anamika. nilay joshi yes
Ganga sagar tell me your concern so that i can help you.
Ganga sagar may i please request you to respond for any assistance on your mts connection.
Nilay joshi i need a refund or turn on my high seed internet
Nilay joshi *speed
Nilay joshi hello there?
Ganga sagar as i am checking you have done your recharge with limited data over your unlimited validity so you are not able to use your limited data.
Nilay joshi yes
Ganga sagar so i would like inform you that you are unable to use your limited data till expire your unlimited data validity.
Ganga sagar are you satisfied with the information provided to your query?
Nilay joshi no
Ganga sagar yes sir, please let me know how can i help you?
Nilay joshi i need solution of this
Nilay joshi i need to use high speed internet. what should i do? ganga sagar i am getting your concern but there is no any process for this regarding so you should wait till expire your unlimited data validity.
Ganga sagar may i please request you to respond for any assistance on your mts connection.
Nilay joshi u are customer care... do something make a process nilay joshi please mail me transcript of this chat... nilay joshi also lodge a complain regarding this
Ganga sagar sir, your feed back is valuable, i will share to my concern team
Nilay joshi please mail me transcript of this chat...
Nilay joshi also lodge a complain regarding this nilay joshi n i need a complain number
Ganga sagar sir there is no any process to log complaint for this concern.
Ganga sagar so you need to wait till expire your unlimited data validity to use your limited data.
Nilay joshi then i wish to talk to your supervisor
Nilay joshi hello
Ganga sagar sir you are already interacting with supervisor anamika.
Ganga sagar may i please request you to respond for any assistance on your mts connection.
Nilay joshi u must be reporting someone... please forward me to him/her
Ganga sagar may i confirm what would you like to know?
Nilay joshi i dont want to know anything... i just want my high speed net working
Ganga sagar tell me concern which regarding would you like to interact with my senior.
Ganga sagar sir that is not possible because you have consumed your high speed data.
Nilay joshi concern about how customer is not solving my problem ganga sagar so now your speed has been drop down on 32 kbps. nilay joshi i have also spend 1299inr on recharge
Nilay joshi *care
Ganga sagar sir but your limited data will work after expire your unlimited validity.
Ganga sagar which is valid till 07-aug-2016 23:59:59
Nilay joshi i need fast internet... what to do till then?
Ganga sagar after 07-aug-2016 23:59:59 you will be able to use your limited data which you have recharge today
Nilay joshi what about those 11 days? nilay joshi please provide me with solution... just dont repeat what i already know
Ganga sagar sir, i would like to inform you that if you have argent then you can recharge with 96 rs
Nilay joshi ok... what would happen?
Nilay joshi hello
Ganga sagar in this you will get 750 mb unlimited data for 1 days which you can use ganga sagar is there anything else i can assist you with?
Nilay joshi those are 11 days... do u know how much it will cost nilay joshi no nothing else nilay joshi hello

I diconnected chat as it was waste of my time.