[Resolved]  Mts — DEACTIVATION

Address:

Jaipur, Rajasthan

I Recharged my mts no. on 29th nov, 2014 with amount 699. and when i tried to connect, i didn't connect and when i called to customer care, they told me they had given this no. to another person so the amount i recharged went into his account . Customer care refused to help me further more . Then i went to mts office to complaint and they told me the person with my mts no. has already used half of the data so they can't do anything about it . They gave me his no. and when i contacted him, he told he was already using 999 unlimited plan. So first of all there is no process on internet through which we can check either our mts no. is deactivated or not and when we recharge this no. we are asked about details like name, surname, e-mail address . So if they had already deactivated my account then why that mts no got accepted with my name and e-mail address . That's huge fault in their online accounting system that has to be improved . I want my money back otherwise i am going to consumer court as i have a valid case to fight. DETAILS : MTS NO : [protected] transaction details are as under : Transaction id : M39827829b14 MTS Number : [protected] Recharge value (MRP) : INR 699.00 Transaction date : [protected]:52:08 PM