Mts — Deactivation of data card No:[protected]

Address:

Bangalore, Karnataka

I had the worst experience with MTS, please refer my below email commmuniation. they did not provide the service gaurenteed, did not resolve the complaints raised.I had switched over to different network 2 months back and did "0" usage on MTS data card which gives 100 Kbps. still the billed me for 2 months. Now i paid the amount and asked them to disconnect and they say it will take 7 days for disconnection and for this active period i need to still pay rental with tax. These people are the worst. i almost lost 3k for not even using their network!. i m not sure how such a company even exist with such poor customer support and service! Customer care said they will deactivate in one hour. mail says they will take 7 days to deactivate. Could you please ask them to deactivate and not charge me any more? RE: Your MTS account eBill dated 16-Aug-2015 MTS Customer Care Today at 7:25 PM To [protected]@ymail.com Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Fri, 28th August '2015 regarding postpaid MTS number [protected] about service disconnection, we have raised a request for account cancellation and the request number is 9640794. We would like to inform you that it would take a maximum of 7 days to disconnect your services. We would like to inform you that the daily rental and usage charges (if any) along with service tax would be charged during active period. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Ankit Bajoria MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ The reference number for this e-mail is 869870. From: [protected]@ymail.com Sent: Friday, August 28, 2015 06:45 PM To: [protected]@MTSIndia.in; Cc: Subject: Re: Your MTS account eBill dated 16-Aug-2015 HI Ankit, I have paid the outstanding amount of 1662/-. The transaction ID details are in below screenshot. i need you to terminate my connection effective immediately and not send any alerts to my mobile on bill payments anymore! Inline image Regards, Abishek From: MTS Customer Care To: "[protected]@ymail.com" Sent: Saturday, 22 August 2015 3:04 PM Subject: RE: Your MTS account eBill dated 16-Aug-2015 Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Sat, 22nd August '2015 regarding postpaid MTS number [protected] about bill waiver, we would like to inform you that we are unable to provide you the waiver as your MTS connection was in active state for all these days. However we have shared your feedback with the concerned team and assure you to provide the best service. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Ankit Bajoria MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ The reference number for this e-mail is 851065. From: [protected]@ymail.com Sent: Saturday, August 22, 2015 02:39 PM To: [protected]@MTSIndia.in; Cc: Subject: Re: Your MTS account eBill dated 16-Aug-2015 HI Ankit, Thanks for your mail, I would like to share my experience with MTS before going forward with bill payment related issues I personally feel that MTS has cheated me buy selling their product to me in an area where coverage is almost "0"! They informed me that there is best coverage in my area(3-4MBPS) and sold the data card without even showing Demo (which i had requested) I had called so many times to Customer care and logged complaints saying i am not even getting 100KBPS speed and told them to rectify it. A person called me on a fine day and just told me that the problem is rectified without even explaining the issue. But unfortunately the problem was not resolved and there was no improvement at all, so i have moved on with other connection within 2-3 weeks of purchase. So in this case you have cheated me Twice!!, first time saying that i would get 3-4 mbps and second time simply closing the complaint without resolving After making your customer dissatisfy so many times you still expect me to pay the outstanding bill for not using your connection??? Why should i even pay the money if you have not given service guaranteed?? Don't speak about your standard procedure if you don't have enough standard in your product and services!! Regards, Abishek From: MTS Customer Care To: "[protected]@ymail.com" Sent: Saturday, 22 August 2015 2:03 PM Subject: RE: Your MTS account eBill dated 16-Aug-2015 Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Wed, 19th August '2015 regarding postpaid MTS number [protected] about billing issue, we would like to inform you that if the services of an account is in active status from our end and the customer has not requested for account cancellation, then customer is liable to pay the daily rental along with service tax irrespective of the usages done or not as it is a postpaid services. This is standard across all type of services. We request you to kindly pay the bill of 1662/- due on your data card. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Ankit Bajoria MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ The reference number for this e-mail is 846938. From: [protected]@ymail.com Sent: Wednesday, August 19, 2015 04:44 PM To: [protected]@MTSIndia.in; Cc: Subject: Fw: Your MTS account eBill dated 16-Aug-2015 Hi, Please don't send Bills/Alerts to my mobile/Email as i have stopped using MTS just 1 or 2 weeks after purchase and never used it. Please disconnect my connection and all other alerts immediately!