[Resolved] Mts — Delay in Complaint Redressal .

M.todi

Address:

Kolkata, West Bengal

I had a connectivity issues with my MTS at my billing address . I had made a complaint for it. The customer care send a technician to my place for addressing the complaint and later i was informed that an antenna is going to be installed at my place more than 15 days have passed by but neither i have received any call from customer care nor has any person visited my place for the installation . now the condition is more than 15 days have passed i am not able to use internet as it is not able to even connect to the server and i am being billed . please provide a redressal for the same as soon as possible Contact person - Mohit Todi MTS no. - [protected] (West Bengal Circle) account no.- [protected] Contact No.- [protected]

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Aug 14, 2020

Complaint marked as Resolved

MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

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Comments

MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Verified Support

Dear Customer,

With reference to your query dated 29/Dec/14 about MTS number [protected] regarding connectivity issue related, we would like to inform you that we have gone through your account and found that the complaint number JAN/6644 is in process and we would update you soon on the same.

Let us know if you require any further help, we would be pleased to assist you.

You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.

Thanks for showing interest in MTS.

Thank You.
MTS India