MTS - Delhi — Extra Charge for Port

Vijay Sahni

from Delhi, Delhi

Address:

New Delhi, Delhi

Dear All, This is an Email Regarding the Port Amount of MTS Which is given below MTS No is : [protected] I have visited to MULTANI DHANDA MTS STORE NEW DELHI 110055 on 4th December, 2013 and applied for Porting (Number Transfer) They have provided me the Porting which is given below 6 month MTS to MTS 100 Min to Local+STD (Any network, every month for 6 month period) Rs 60/- Balance will be given as FRC They have charged me Rs 200/ - for All above Services Now it is activated but Main Balance is still 0.00 and I have confirmed with customer care executive today (Supervisor: Nitu) They have provided me information Porting charged is Rs 19.00 and Porting charges is coming with above all services. Hence they have deducted 181.00 extra. Store Seller is deducting more than Schedule Pricing and which is violating he Rule of TRAI as per Para 19 A no Further Resolution will leads to Consumer forum. Your help is appreciated. Best Regards Vijay Kumar Sahni Mobile: [protected], [protected]

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Dec 11, 2013

Updated by Vijay Sahni Dear All, This is an Email Regarding the Port Amount of MTS Which is given below MTS No is : [protected] I have visited to MULTANI DHANDA MTS STORE NEW DELHI 110055 on 4th December, 2013 and applied for Porting (Number Transfer) They have provided me the Porting which is given below 6 month MTS to MTS 100 Min to Local+STD (Any network, every month for 6 month period) Rs 60/- Balance will be given as FRC They have charged me Rs 200/ - for All above Services Now it is activated but Main Balance is still 0.00 and I have confirmed with customer care executive today (Supervisor: Nitu) They have provided me information Porting charged is Rs 19.00 and Porting charges is coming with above all services. Hence they have deducted 181.00 extra. Store Seller is deducting more than Schedule Pricing and which is violating he Rule of TRAI as per Para 19 A no Further Resolution will leads to Consumer forum. Your help is appreciated. Best Regards Vijay Kumar Sahni Mobile: [protected], [protected]