Mts — Disconnection problem

Surendar Krish

from Chennai, Tamil Nadu

Address:

Pondicherry, Puducherry

Myself K. Surendar from Pondicherry and my mts data card number is [protected]. From the very first day of activation I didnt get speed more than 30kbps, I have raised many complaints regarding this but my problem is not solved and finally they told that is the maximum speed of my location. So I decided to disconnect it and raised a request to Appellate since I didnt get proper response from customer care. they told me to pay the outstanding bill till date to get disconnected, I paid that bill . but after that I didnt get a single call from customer care regarding disconnection and they simply sent a mail to me stating that I have retained to continue the services. I don get the point how they can send like this without calling me. not only one time, they sent like this two times, its really frustrating for me . so far I have paid Rs.700 for the active days(even I didnt consume much data) and keep on requesting them for disconnection, but no response from their side. please help me to get disconnected.

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MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

Feb 19, 2015

Updated by Surendar Krish Hello sir

this is Surendar from Pondicherry and my MTS number is [protected].
As per My complaint for disconnection, my service got disconnected since 20/1/2015 and I got the same from MTS appleate also stating that my service is disconnected. And I am happy for the solution. even I paid the outstanding bill till 20th jan. there is no due further. I confirmed twice with the customer after deactivation . they said it is deactivated .

But Yesterday I got a bill from MTS for the perios of 15th jan to 15th feb.(non active period) I don understand how can I be charged for the non-active period. They said my service is disconnected and now how can they send me the bill for that period?. please take necessity steps for this and solve my problem. this is so frustrating to be asked to pay for the deactive period. please help me on this.