[Resolved]  Mts — Disconnection/Deactivation of Dongle without information

Address:

Bangalore, Karnataka

I had purchased the MTS dongle and I was told that this Dongle will remain active lifelong (up to 2020) and there is no compulsion to recharge it every month and still it will remain active. Since I keep travelling abroad and I do not re-change this dongle every month or for few months and it has been working fine for the last 3+ years and I have been topping up the dongle as and when required. But this time after returning from abroad, I discover from customer service agent that this dongle has been de-activated. MTS has not denied the that this initially the dongle were given with lifetime validity. But they it has been deactivated now with no valid reason. There was no communication (e-mail) cautioning me or warning me before deactivation. At least I would have known when I was abroad. This is the violation of the promise and is cheating. Now they are not ready to activate the dongle and forcing me to buy new dongle from them. Need your help. Regards Ravinder Gulati Bangalore