[Resolved]  Mts — dispute bill with wrong information

Address:

Bangalore, Karnataka

My complaint
sir i have taken mblaze wife on jan27 2014 whose no is [protected], it has been activated on date 31 jan, when i have taken it from your exicutive PASA ([protected]) who is working under mts bangalore techinical dept. agent srinivash(mob-[protected]), informed me that this dongle have no roaming charges in anywhere in india and its speed will be minimum 6.5 mbps.At that time i have asked him to give written commitment what he was telling but he told that the next person who is coming to your house he will give you this written aspects. but till now nothing i have got. rite now the problem is i have got a massage on on 10 th february that i have cross my 80 % credit limit, so i have to pay 3146/- .where as i have taken 875/- ullimmited packege, so according to PASA i have to pay only 800/- at the end of every month upto 10 months.so regarding this i have enquired to customer care several time, and several time they also convinced me its a dispute amount that coming to you by sms, but it would not add in bill. you have to pay 800/- at the end of the month. simultaniously i have given complaint against the speed issue which is not solved till now, but i got a massage 2 days back that my bill is generated and i have to pay 3202 by 18th march, so regarding this i have made a complaint (complaint no-MAR/2369)FOR REVISING THE BILL, but they people telling that this charge has came due to roaming charges (which was completely opposite commitement of the excutive PASA AND HIS collique told in my home ). one more thing in month of feb i have never gone outside of bangalore, so where this roaming amount coming ?and if coming why they did not give the bill to my mail till now(already given request whose no[protected], pls kindly take the the necessary action and if roaming charge will be added to this dongle pls inform me becoz i will not prefer this sevices which i have already informed to pasa at the time of activation of this data card. becoze i need only roaming less dongle if it is possible. please give the solution so that i can pay this bill as soon as posible. thank you sanjeeb