Mts — FRAUDULENT OFFER BY MTS

Address:

Kolkata, West Bengal

Dear Sir, this complaint is meant for the user number [protected]. i did a recharge worth rs 699/- on 11.03.15. As i completed 7 gb high speed usage the speed was lowered to 32 kbps for unlimited usage till 11.04.15. On 18.03.15 i did a recharge for rs 549/- (20 gb high speed usage during night hours). I gave up my sleep for downloading data on 19.03.15 and to my surprise the speed was less than 32 kbps. I checked my balance and it said the high speed usage is zero gb and validity is till 11.04.2015. I called up the customer care and she said that i have 20 gb high speed data available in my account valid till 16.04.14. I said i cant see that by checking my balance. She said i can check that out only by giving miss call to a specific no. Then came the most shocking comment " that i cannot use the 20 gb high speed data till 11.04.15 ie till the unlimited data expires." Then i will get just 5 days to use my 20 gb data . The ridiculous part is that from 18.03.15 till 11.04.15 the pack of rs 549 for 20 gb data is useless for me !!! The customer care was neither ready to cancel my unlimited pack of 699 nor to refund my 549 pack which is useless for me till 11.04.15. Iam really disappointed with mts because why did they allow that recharge on my number if it was useless till 11.04.15. They could only provide me a validity of 5 days where as the assured is 30 days !!! Kindly help me out please.