Mts — Half information provided to user before Internet Connection Activation on Data Card

Address:

Hyderabad, Andhra Pradesh

I have a MTS data card of Delhi Location, and i had used the same data card in Delhi, Bangalore location previously. I wanted to use the data card in Hyderabad location and i was not having the balance to use. So i recharged my data with a plan of 299 with 1 GB data for 28 days validity. While recharging it I was not even informed that before using in Hyderabad i would need a Roaming Pack as well and a software to install. This i came to know after i recharged my data card and contacted the customer care to log the complaint that i am not able to access the net even after successful recharge. The MTS has not provided me the complete information before recharging and my money is wasted even after recharge. The customer care advised me that i can use the data card from Delhi For MTS i think they just know how to make money by keeping their customers less informed, and then we are given idiotic advise from such imbecile customer care. I wanted my money back or if they can do anything so that i can use the data card with whatever information they had provided before recharging it and without paying any extra money. Ex-User of MTS