Mts — Incorrect recharge

ujwal k

Address:

Tumkur, Karnataka

I had a previous balance of 4Gb and before the due date I recharged for 499 plan which is to provide 5 Gb data + balance carry forward and now its showing that the balance to be 2048 Mb which is incorrect for the MTS dongle numbered to be [protected].

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MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

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MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Verified Support

Dear Customer,

With reference to your query dated 28/Dec/14 about MTS number [protected] regarding carry forward related, we would like to inform you that we have gone through your account and found that your data balance was 11.68 GB on 28-Dec after the 499 recharge.

Let us know if you require any further help, we would be pleased to assist you.

You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.

Thanks for showing interest in MTS.

Thank You.
MTS India