MTS India — Not providing balance details and customer service executives

Address:

Jodhpur, Rajasthan

I recharged my Dongal with 20 GB paying 1498 online but my balance didn't reflect. I called customer service and was told that online purchase didn't work and your money will be refunded and was suggested to purchase the same from a retail shop.

Then I went to a retail shop and paid 1498 for 20 GB, still by balance didn't reflect.

I called customer service again and was told to wait for 3-4 hours. I also asked about previous purchase online and was told that it was actually successful and there will be no refund. I unnecessary paid twice and as per customer service the software doesn't show the correct balance.

My Dongal # is [protected] and planning to goto consumer court, not for money but the inconvenience caused by MTS fault.