Mts — irresponsible towards costumer

Address:

New Delhi, Delhi

Dear Sir/Madam This is to inform you that your product MBLAZE Ultra Wifi, with MDN [protected] has been disconnected without prior notification. I have long been a user of your services and uptil now have always regarded you as an excellent company .But when I called your customer care service to inquire about the failure of the connection, I was informed that if I will pay Rs 945, my internet connection will be resumed in next 2 hours. As per his direction I payed Rs 1000 online through AXIS bank debit card. But your service was not resumed as against the assurance of your Customer care agent. I called them again, they asked me to wait for another 14 working hours.Nothing worked out. I m extremely sorry to inform you that your customer care service is so poor that instead of providing solution to the problem, your agents give us false informations n fake assurances without actually acting upon the matter and finding out the solutions. Everytime they have put the calls on hold, saying that they will transfer the call to the senior authority, but after 15-20 minutes they give lame excuses that the official is busy, cant transfer the call and other so called reasons. One of the agents said there is some issue with the payment from bank and when I inquired the Bank officials, they informed me that all the payments are clear and the payment was successful.I don't think there is any complusion of filling ECS form as mentioned by your agent.It is customer's discretion whether to pay through Internet banking or not.I want to know why even after receiving the payment service is still not resumed ??? It is really annoying that a well reputed telecom company like MTS has failed to satisfy their customers and providing service. Unfortunately it was necessary for me to forward the complaint to you. I shall look forward to your reply and a resolution to my problem and wait until tomorrow before seeking help from a consumer protection agency.Kindly contact me through email or contact number : [protected]/[protected] if you want more details. Thanks