[Resolved]  Mts — Low Speed & net work

Address:

Coimbatore, Tamil Nadu

Hi This kannan modem number [protected], i have brought this card from MTS center in coimbatore, Tamil Nadu. But mostly i have been used this modem in my native place palani 624601. i have met two problem one is net work another slow speed for last 3 months, i have tired to contact with your customer care centre but no use & no responses from your customer care point . Note ;- Last month reply - i got only this reply, but no positive responses from your customer care . what happen to your technical team . By Kannan [protected] Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have expressed your concern in the email dated Fri, 14th November '2014 regarding MDN [protected] we would be glad to assist you on the mentioned below concerns. 1. Customer support related - We reaffirm that we are fully sensitized to your concerns expressed and taking complete note of your complaint. It is unfortunate that your experience was not satisfactory and we deeply regret the discomfort you have gone through. We would like to inform that MTS does not tolerate unprofessional behavior with its customers. We would like to assure you that your feedback has been shared with our concerned team to take the necessary action as per company norms. We thank you for giving us this chance to improve our service. 2. Complaint related - About coverage related complaint number NOV/373, we would like to inform you that we tried to contact you at [protected] but your number was out of reach on 08-NOV-2014. Further, your complaint number NOV/3129 is under process. We will update you on the same by 48 hours. We would be pleased to provide any further assistance. Thanking you, Rashmi Vyas MTS Customer Care