MTS MBlaze 3G+ — Poor Service - Very Very frustrating experience talking to Accounts Team

Address:

Bangalore, Karnataka

For the month of Jul, I raised 4 Complaints to rectify signal issues. Out of 4 complaints 3 complaints were closed without my confirmation on closure. Every time After closing the complaint, they called me to say the issue is resolved. When I asked, how do you say the issue is resolved, then they would say "Outside of my house, they were getting more than 3.5 mbps speed". When I said no Tech personnel came to my house to rectify the issue & the issue still persists. When I insisted to reopen the complaint, they suggested me to call Customer Care number again to create a new complaint. This course took complete 1 month. For the last Complaint (4th Complaint), I spoke to customer care representative & strongly recommended the tech personnel to visit my house. I had to apply for a leave to get speak to MTS engineer & to fix the problem. He did all analysis & said the signal problem cannot be fixed due to other telecom towers conflict issues. So I asked to close/disconnect my MTS datacard # [protected]. Later I got a call my MTS accounts team to pay the bill. I said, I will pay & requested to close the data card connection. He was very rude (his name is Rakesh P). I was telling him, this month payment is delayed as I was expecting resolution to the signal issues. There had been very limited data transmitting through the device. It was taking significant amount of time to load a single webpage & it was highly frustrating to use MTS service throughout the month. He was saying, I don't care, please pay the bill along with late payment charges. When he said late payment charges, I felt like MTS don't care about customers. All they are concerned about is money. Then I too said, when I did not get expected speed & promised service from MTS, then why should I pay the rent. Then he rudely said, if you don't pay late payment charges & month rent, then the account cannot be cancelled & further rental changes will be applied. This is how MTS is cheating. All I need is a kind support from MTS to disconnect my data card & sent NOC. So that I wont be charged for further rentals. Ideally MTS must waive off Jul month rental & late payment charges, since there has been no quality/promised support from them. I spoke to MTS customer Care representative to confirm on data card disconnection, they promised me, that I will get a call on that regards in next 2 hours. For until next day, I did not receive any call. I called again today morning. Today they said, I will get a call in next 24 hours. Hope someone from MTS will contact me. Highly frustrating experience with MTS.