Mts — Mblaze Recharge - MTS Cheated Me - [protected]

Address:

Gurgaon, Haryana

Dear All, I have been a loyal and regular customer of MTS for past more than 2 years. I have never faced any issues with services untill last night and specifically what made me write you is degradation of customer support services. You will get a fair amount of idea what i faced after you go through following sequence of events :-- 1. On 10th Jan in evening, i found my internet speed very slow. I called your customer care to find out reason. 2. Got weird responses, like there is too much public in my area or population is high then the same fellow told me my device is of poor quality. Then at the end got to know that i have exhausted my data limits. The fellow asked me to recharge again and the call ended. 3. As always i did a recharge of 449 to continue using the services. After the recharge was done successfully, speed still remained same. 4. I called customer care to ask about the reason and to find out if the recharge has been done. They confirmed the recharge and to my surprise they told that since i have done a limited period recharge over a previously done unlimited recharge, my recharge is not valid. Now, that meant i have paid but still i am not going to get the services. I asked for the resolution, fellow kept arguing first then kept saying sorry. After several requests my call was transferred to his boss and i hoped i will have some solution. Now the second guy told me this is the policy. I asked where is it mentioned on portal or public forum. He put me on hold and searched of few minutes and said it there internal policy. Now - internal policy for consumers ?? Then he too started saying sorry and said i can neither use services nor i am going to get back my money. I asked for the senior again. Then came Mr. Gurneet, who is a senior team leader. He too kept saying the same sorry and policy thing but no concrete proof or resolution either way. He did not disclose his emp id, official email id, his immediate boss name nothing but kept saying sorry. I asked for the boss and said he is the boss and nobody else is in office. Some how he gave me reference number:-- jan10900 (i doubt it) but no ticket number or case id. By that time i knew i am not going to get a solution and disconnected the call. I made two calls to your support, one lasted for 40 minutes and other one for 11 minutes. After spending almost 1 hour 15 minutes in all this what i got in return was -- Dissatisfaction Sorry (that too from three of your team mates) A loss of 499 And felt like a fool who has been cheated. I made the call from :-- [protected] (in case if you need). Please see if you can either refund my money or provide me publicly available link mentioning this policy of yours (which i have not been able to locate as of now). Waiting for your response. MTS id :-- [protected] Contact Number :-- [protected] Thanks & regards, Himanshu. [protected].