MTS MBlaze Ultra Wifi — Not getting the mentioned bandwidth

Address:

Bangalore, Karnataka

I had purchased MTS 3g+ ultra wifi dongle 2 days back, the sales people were in so much hurry they delivered it on the same day when said yes to them. They confidently said i would get 3 to 4 Mbps Speed in Electronic city area. Ever since i connected i am getting only 0.1Mbps( i am attaching the speed test result). even after making repeated complaints they are not even bothered to respond back. When i called them they say that my phone was not reachable morning at 8 AM!. If i tell them to visit my home and solve the problem customer care says back end team works only from 9 to 6 and does not work on weekends and i should be available in my home the time they call me!. (which means i have to be at home waiting for their call). I have even told them to take the device back and refund my money but they keep saying the issue will be resolved but no sign of any improvement. complaint No: JUL/72, MDN:[protected]