Mts Mobile Network, India — Worst Internet Service by MTS (MBLAZE) !!!

Address:

Chennai, Tamil Nadu

I'm Rajesh and my MTS mobile internet data card (MBLAZE) # [protected]. Below are the complaint numbers raised by MTS customer support for the internet speed issue. FEB/8500 FEB/12024 MAR/5848 I have purchased the MTS data card and the sales person promised the speed of minimum of 6 MBPS & maximum of 9.2 MBPS but what I have really received is less than 1 MBPS (indoor) almost everytime and also the connection was not stable. When I made a compliant with MTS support many times, but they closed all my complaints without resoving the speed issue. finally at the month of February 2015 the support engineer from MTS had visited my house and checked for the speed indoor & outdoor. unfortunately we have received very poor speed of less than 1 Mbps indoor as well as 1.3 MBPS outdoor. He took the readings and told me that I will be getting a call from customer care for fixing this insufficient service, Due to the poor infracture setup they accepted that they cannot provide promised speed of 8 Mbps. I have asked them to disconnect the service once for all and paid the pending amount Rs.833 and also asked to collect the Data card that they have provided. Failing to provide the service which is promised, I have spent lot of my valuable time on talking to customer support & making complaints again & again, which gave me lot of mental pressure and my purpose o[censored]sing the internet at good speed has completely spoiled because of poor service by MTS. I completely stopped using the internet after 15 days and asked them to collect the data card back from me. Inspite of that, they have not collected the data card back from me but they started generating the bills though they are unable to provide the service or support. Now I'm in a mind of taking this issue to the consumer court and file a case against MTS. I expect quick attention by MTS on this before I go to the next level.