Mts — MTS acting unfair. Not providing waiver for bill amount which was already agreed upon. Shoddy customer support.

Address:

Chennai, Tamil Nadu

Bought a data card [[protected]] from MTS on 19th March-2015 and a personal verification was done on 20th March-15 for activation purpose. The claim was that the data card would be activated for internet in 2 days and even on 23rd March, the data card was not activated. When checked with customer care, they mentioned that the card is active, but I was not seeing any internet flowing from it. After a day’s ordeal, I noticed that the data-card is showing number 4707 at the end, but the box showed 4706. After several calls to the call centre and after much trouble got a MTS person to come home and give me another data card for me to use and by the time, it was 28th March. That is right, I lost totally 5 days and I could finally use my data card on 28th March – 2015. I bought a data card on 19th, which was activated on 23rd due to various goo[censored]ps and I ended up using my card only on 28th March. I wrote to MTS customer care requesting for waiver and initially they said NO to my request stating that I am using a post-paid connection and processing waiver is not possible. After I urged them in stronger words, they agreed to process waiver, but wanted me to wait till the bill was generated. MTS is very clever and they don’t give you any complaint number as such for any of your requests and will be saying to you that, your request is escalated and it will be taken care of. I am pretty sure that customer requests are noted in a slip-paper pad and the paper-pad papers are used to wipe of oily hands after snaking Samosas. The reason I am telling you this is, there is no follow up check by MTS on any of our complaints and when we call up MTS CUST-CARE to get a status, we have to explain our problem all over again. Ok, let me get back to narrating the remaining part of the problem. Now, in the month of April, I waited till 23rd April to cross as that is my “official” data card activation date according to their records. I did get a bill, but that was for the other data card number which I was having earlier, the one that ended with 4707. Again I had to explain to a CUST CARE person my problem that I had from the beginning, all over again. This time, both the data cards, 4706 and 4707 had the same contact info. That is, the mobile and email were mine and no wonder I got the 4707’s bill first. Later I requested them to clear of my personal contact info from 4707 ending data card records and got it confirmed. Now that I got my data card’s bill, I responded to the same mail thread [on 26th April-15] that I had with the customer care representative “Preety Sharma” with the bill that I received, for the data card number ending with 4706. To the rude shock, I got a response from her stating that a waiver in the bill amount is not possible as I was having a post-paid connection. The same person responded asking me to reach out after the bill was generated to check and initiate a waiver request. Also, there was another shocker to me, when I wanted to know data card utilization. The bill stated that I used 13.8 GB. This is absurd. I accept the day usage limit of 7 GB was used. I did download to an extent of 2 GB in the night, the remaining 5 GB is not getting accounted for. So, I wanted them to give me bill itemization, but they said it could be generated only from self-care portal. I under went so many troubles with MTS to activate the right data-card after 10 days of purchase and still they mention that I used 13.8 GB out of 14 GB. I also have to pay rupees 609 as bill for the month of March which was calculated on a pro-rata basis. I need MTS to provide me a monetary compensation of rupees 50, 000 for all the unnecessary trouble that I went through. Also, I need bill waiver for the month of March 2015. I need this be addressed in next 3 days.