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MTS / Sistema Shyam TeleServices [SSTL]

Mts — MTS Blaze Fraud

Address:New Delhi, Delhi

Hi, This is Arpit here and I own MTS Blaze([protected]) since August'14. I was getting extremely throttled speed when I bought it and I was assured that MTS is working in my area to fix this. I was charged for 3G+ and provided the speed of 2G. On my constant mails I was just told that soon the network will be fixed. But it's been 5 months and still there is no resolution to the problem. This kind of attitude is nearly a fraud to the customers. Also this is the violation of the TRAI rules of providing 2G services in the name of 3G network and a violation to consumer rights. Here I demand a refund of all the amount I paid in the name of 3G+ services. If things doesn't resolve here I will make sure that this matter reaches TRAI and other grievance redressal cells. -Arpit
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Comments

Dear Customer,

With reference to your query dated 15/Dec/14 about MTS number [protected] regarding speed issue, we would like to inform you that the account has been permanent disconnected and there is outstanding amount of Rs. 1637. We request you to kindly pay the bill amount.

Let us know if you require any further help, we would be pleased to assist you.

You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.

Thanks for showing interest in MTS.

Thank You.
MTS India
Reply
I am getting mails for MTS for payment of dues. Should I take the matter to some other agency for speedy redressal??
Reply
Hope the MTS team has missed the whole point of the grievance.
I have already been paying for the 3G+ services and now you want to pay the balance also.
Please read the problem above 'Here I demand a refund of all the amount I paid in the name of 3G+ services.'

Thanks,
Arpit
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