Mts — MTS giving wrong commitment and not able to close the postpaid connection

Address:

Coimbatore, Tamil Nadu

MTS people gave wrong commitment including appellate in billing dispute. Initially I paid Rs 1000 as security deposit and got the connection activated after 4 to 5 days only after I paid the security deposit. I bought the modem on October 1st 2014 via COD option and recived the modem after 8 to 9 days. It got activated from 16 of oct 2014. They ask me to pay Rs 1000 as security deposit since your hometown address proof is out of service.I paid it. Initially they gave commitment regarding my security deposit Rs 1000 as, we would deduct during first month (I got full bill Rs 1122 40 gb postpaid plan), later they told it would be done on final bill (Now they generated bill of Rs 471 for Jan 16th to Jan 28th 2015), now they told we would be generating ANOTHER final bill in which we would adjust the security deposit. . I decided to close the connection by end of January 2015 billing cycle (mine is 16th to 16th) after slow connection and especially because of wrong commitment regarding billing and security deposit. I raised complaint for slow connection and for billing dispute too. I complained them and informed them via email communication. I paid only Rs122 for the Dec to Jan billing cycle stating that their statement "It would be done on last month." For doing disconnection they further ask me to pay Rs 1000 and they gave the commitment Rs 1000 would be adjusted with final bill (Jan 15th to Jan 28th which is of Rs 471 for service charge - i did not use the modem during that period.) They temporarily disconnected my service since Jan 28 2015 after I paid Rs 1000 for Dec 2014 to Jan 2015 billing cycle. However, I requested for cancellation by 14th Jan 2015 and I keep on sending them mail regarding disconnection request they did temporary disconnection with delay. They did not adjust my security deposit with my final bill of amount Rs 471. I asked them and now the situation is, another final bill would be generated. What a surprise! They told that your deposit would be adjusted with ANOTHER next final bill (Mid of march 2015). I dont know how many bills they would generate as final bills. Not able to close the postpaid connection . They are not willing to close the connection for customer.