Mts — MTS INDIA is Cheating

Address:

Faridabad, Haryana

Myself Amiya Ranjan Ray having MTS datacard number - [protected]. Last Saturday (13th June), I inquired on purchase of MTS card on just dial.Then with in few minutes I received call from one of the caller (+91-[protected]) telling that he is from MTS and he explained the plans and options.Upon my consent he arrived at my home(faridabad) to collect the payment (Rs. 1300 for the datacard) and documents.I purchased it on strict condition that it will be activated on the same day before 6 pm.Also the plan I chose was monthly Rs.700 for 14GB (7GB day and 7GB night). I waited till saturday night 9 pm.Then I called to the person and he promised to do the verification on Sunday.Once again whole sunday I followed up with the person. Same situation continued on monday (15th June) too.Meanwhile in the evening I got a call from another MTS person Rahul -+91-[protected] (he claimed to be supervisor).Surprisingly he conveyed me that my chosen plan was available till sunday only and we are proceeding with another plan (750 Rupees monthly with 12 GB). It means I have to pay more with less data in comparison to the plan I chose. When I asked clarification from them, they told me that the plan will be revised with in two months.And they will make cheaper plan for me, which I assumed as false promise. Since the verification was getting delayed and I was not able to use the Data card I requested them to refund my money and take back the MTS data card.The supervisor Rahul said that he will tell the executive to refund the amount. After that they stopped picking my phone.After trying continuously the supplier picked the call and informed me that he will refund.But till yesterday they did not refund the amount.Today morning (18th June0 when I talked to him seeking clarification, he said now it is activated and can not be refund. They have activated the 750 rupess plan for which I am not at all interested. In continuation to the trailing mail, also please note that I was promised the speed of 9 MBS while selling the product. But the actual speed I am getting at home is varies between 40~100 KBPS.And sometimes maximum 200 KBPS. I raised the complain with customer care regarding the speed. (Complaint number -JUN/11755) on last friday and I received the reply that it will be resolved with in 22 hours.Again today morning I followed up.I was told to wait up to 24th June for resolution.Meanwhile I received a message today that the referred complaint has been closed. Upon contacting the customer care, they clarified that the problem is not resolved.The reason cited to me was that the number o[censored]sers in my area are more henceforth net speed is slow.And I was shocked to hear that it would take 4-5 weeks to resolve the problem. But they denied to give any written communication(either by mail or msg) and asked me to mail customer care. Also I got welcome call call from MTS today and I shared the issue with the executive (Kavita). She was not at all interested in this issue and aburptly cut the phone. -If the number o[censored]sers have increased and due to that net speed is slow, It has not happened with in a week.You must be aware of this traffic issue. If so, why I was sold the product with wrong information.This is clear case of cheating by MTS. -Just apolizing for everything do not mean anything.Why should the customer suffer due to your technical problem? From the day I have chosen MTS datacard, I am facing so much of problems.The worst kind of service you are providing. I need proper resolution.