Mts — MTS MBlaze - One year story of cheating

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Thrissur, Kerala

I have been using MTS MBlaze from Jun 2014. At the time i took, the connection plan was 999 INR for 40 GB. I was able to use the whole 40 GB at a fair speed. Those days normal speeds were between 1 to 2 MBps. At non peak times i could get as much as 3 Mbps or more. The advertised speed was 9.8 Mbps. That was the time MTS started growing in market. They lured so many customers with the same plan i took. Everywhere you could see their kiosk counters selling these dongles. And slowly the speed started declining, packs were cut short. Nothing was done to optimize the network with growing customer base. [protected] Internet Plan[protected] Below is a brief history of how my 40 GB plan shrunk to 15 GB in less than 1 year. Initially - 40 GB/Month, 144 Kbps beyond limit Later - 20 GB Day, 20 GB Night (12 PM- 8 AM) Now(in 11 months) - 15 GB night, 15 Day, 32 Kbps beyond limit Who is going to use that night usage. Torrents never worked as they had filtering in network which limits torrents to 30 KBps. So in the end my 40 GB Plan got shrunk to 15 GB. I pay the same 999+ 14% service tax for a lower speed of 0.5 MBps or less. Since the plan was unlimited, beyond limit the speed was limited to 144 Kbps which means a 1 MB page will take 55 Seconds to load. Later this was changed to 32 Kbps, which means your browser will time you out and you have to opt for an add on pack. ------- Network and Speed ------- With the growing customer base the network speed is going still down. I made several complaints with no use. The customer service technical person will call me and ask to do a speed test or play a Youtube video. They call at around 12 AM or so, which is not a peak time. And the speed will be around 1 Mbps which they call is normal and close the ticket. See, i took a 9.8 Mbps connection and they are providing me only 1/10th the speed and they say its normal. For around 2 months i couldn't use the connection as my speed at evenings were 0.2 to 0.5 Mbps. Even simple pages like Google wont load. Connection breaks always. Downloads might run, but web page loading always breaks in between. I submitted several complaints in vain. Below are my ticket numbers. Complaint numbers: MAR/7995 APR/1116 APR/3717 APR/8495 MAY/392 No proper solutions was implemented. [protected] Customer Service[protected] The worst of it was the customer service. Some people even cut the call in between while others will put you on hold for a long time and cut the call. When i found the customer service useless, i sent a complaint regarding this in mail to Nodal officer with CC to Appellate. But no one replied. Again i sent a complaint regarding the low speed issue. There was no response. If the top level can't care you, why should you blame the lower levels. [protected] The end of story[protected] I took a 40 GB Postpaid plan at a speed of 9.8 Mbps and i have learned to be happy with a 15 GB usage at a speed of 0.5 Mbps. I pay more than 1200 a Month including Addons. But i will soon be moving to an alternative connection.