Mts — MTS Mobile with data pack of 1 Lac MB - data not carried forward even after recharging within validity period

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Chennai, Tamil Nadu

Hi, I am using MTS Mobile with data pack of 1 Lac MB. I recharge every month for RS198 to carry forward my remaining data.I recharged for Rs 198 on 29 Dec 2014 to carry forward my data and the transaction Id is[protected], but data was not carried forward as expected. 1. When contacted Customer care they said the Data plan expired, since you did not recharge yesterday to carry forward the data.Why should i recharge one day before? Is MTS planning to not allow customers to utilize 30 Days of their recharge plan, and making to recharge one day before.i have validity till 29th Dec 2014, 11.59 PM so i will recharge any time before 29th Dec 2014 11.59 PM. 2. If customer has to recharge one day before? Why didn’t you inform the customer well in advance or while getting the MTS services or in "conditions apply" ? it is only mentioned that RS198 has to be recharged every month to carry forward.This is a great tactics by MTS to cheat the customers. Why you did not inform customer about this? Have any one heard that any telecom operator/service provider will ask to recharge one day before the validity end date.Making the customer to spend Rs10000 to buy the phone and plan after 3 months trying to cheat them? 3. Why customer care team is not willing to take formal complaint and give me the complaint number? i have recorded the conversation with customer care team and they are not willing to take this as formal complaint and put us on hold saying his team lead will talk to us and his team lead did not answer for 30 mins- This is MTS smart way to ignore customer complaints?Why should team lead talk to us? take a formal compliant and take enough time to resolve the same. Second call to Customer Care team: the team said that we have to call the customer care before recharging - how come customer will call the customer care team every time and get a permission from them to recharge? that’s what he is expecting? Ridiculous resolution provided by customer care team. Even after argument he didn’t not take a complaint he just again forwarded the call to his team lead as usual I waited for 30 Mins and call dropped again. 4. What is the status of Rs 198?Do not cheat the customers. My Data pack validity supposed to expire on 29th Dec 2014 at 11.59 PM and i recharged before that on 29th Dec 2014 at 6 PM. kindly activate my data plan and credit the remaining data in my account. 5. When contacted MTS they said we can only escalate to Appellate since "We would like to inform you that Appellate desk is the highest level of escalation" and No nodal officer cell is in place. As per TRAI if we didn’t get proper resolution from Appellate we can appeal to Nodal officer- Why MTS Nodal Cell is not functioning? Can you please let me know?I just need you to update my data plan and credit the balance data in my account. MTS is prone to these type of cheating and providing ridiculous resolution. I'll post this in all the social networking sites FACEBOOK, MTS Facebook page, twitter, Consumer complaints portal to help other friends /other customer to not buy this MTS Phone and Data Plans(1 Lac MB Data) and get cheated. I was adviced not to buy MTS and to buy a well and good service providers like Aitel/Aircel who follow ethical procedures. now i really regret buying a MTS service. Regards, VJ