Mts — Mts order

Address:	Aligarh, Uttar Pradesh, 202001
Website:	www.shop.mtsindia.in

Hi, I had ordered MTS MBLAZE WIFI from http://www.shop.mtsindia.in/ with order number [protected] on Dec 3 2015. I had paid money upfront online. It has been 17 days, the order never received, nor a single SMS/CALL/EMAIL confirming the status of order. I called MTS more than 1 dozen times and send 5 emails and I was never given any complaint number but was given assurance of call backs. I never received any call back and when I call back again they put me on hold for 30 mins and then disconnect my call. As I am in Malaysia right now so could not walk in to their store. I want them to cancel my order and refund my money but they don't listen to my complaint at all. This is pre-sales pathetic service thus fearing after sales service issues, I want to cancel my order and get money back.