[Resolved]  Mts — MTS WiFi pathetic speed services

Address:

Gurgaon, Haryana

Hi I am writing this as the last resort after losing all my patience and faith and must hoping if this mail can turn around anything for me. I bought wifi connection of MTS- [protected] May 2014 and was committed speed o[censored]p to 9.8 MBPS. But unfortunately, I never got speed more than .09 mbps. Now that’s not even 1% of what was committed. I have been continuously raising complaints and wasting my time with customer care and listening there same responses every time that there is a network issue which will be resolved in couple of days. It’s been almost 7 months and I am still waiting for those couple of days to get over. I have been paying my bills on time(Rs 1122/month) though. Till now you never had to worry about me as a customer. All the worries have been limited to me only. So now I am hereby raising my hands and want you to immediately discontinue your so called Wifi service availed by me and sell your worthless service to fool around someone else like me. I hereby ask you to refund my device money and the Bill’s paid by me for virtually availing nothing from your end. I had various other platforms to raise my concern(twitter/facebook page/consumer forum) but I am writing you first. Let me know if you can help me with this or I need to take it further to get me justice in return of the harassment your company has imposed on me. Below are my connection details: MTS [protected] Name: Rajesh Beniwal Address: 2557 first floor, sector 46 Gurgaon- 1220022 Regards, Rajesh Beniwal [protected]/ [protected]