[Resolved]  Mts — MTS Wrost service ...

Address:

Chennai, Tamil Nadu

Hi Sir/Madam I got new MTS connection activated on Dec 11th 2014.. Initially i was told that i will get 40GB in 3G and unlimited in 2G but during activation it changed.. That i will get only 20GB untill mid night and after midnight till 8AM its 20GB. Now I'm using internet after midnight but after one month I'm not going to using internet after midnight.. Thats your plan but not sure why this was not communicated while taking connection. I never got the speed promised.. When i took the connection they mention that i will get minimum of 2.5 MBS which i don't think so... OK...Now from Dec 30th 2014 internet is not working and i raised ticket(DEC/13886) calling customer care. In the call the representative mentioned that the ticket will be resolved in 24hrs and I was ok ...I called customer care again after 24hrs. Then they said its 24 working hrs and after long discussion i was transferred to TL(Priya)..In the call Priya -TL mentioned that i will receive call by end of the day(EOD) if not we can cancel the connection and i will be refunded with the money. But no one called in the mentioned timeframe. I called customer care many times and they always say we will escalate the ticket and asked Priya -TL to call you after 10AM but I never received any call from priya...Today Again I called customer care on the same issue and after long discussion I spoke to priya but she disagree with what she said and later she is saying she need to check the recorded message.. After a while she check the other department and mention that technical team called me and i didn't pick the call also text me. I check my message there is no message from MTS and never receive any called. Yesterday(after jan1 st), I received one call on the customer survey and I mentioned that This is the worst service I every hadt and the issue is not fixed yet. they were going to forward the feedback to the technical team. I kindly request you to check the recorded message on Dec 31 2014 with priya and go with that.. Priya clearly mentioned if I don;t receive call on Dec 31 2014(Today) we can cancel the connection.. I can only pay for the period i used and not for the device. as your service is really bad and not keeping the words.. If possible please listen to all of my recordings.. that will clear you on many things.. I'm not really happy with your service.. One more thing, Priya also mention 766 rs from Dec[protected].. not sure how is that 999/31=32.22 *21=676.74.. Not sure how my bill is 766.. Can you please clarify it.. My mts nbr is [protected] with the bad service and unstable answers and not reliable I don't want to continue the service .. I request to take the device and refund my money as its less than one month the same priya mentioned. After several email/call Athul called and ended the call to wait and check on 2 items. #1. Let us wait for next 48hrs if the problem is not resolved will refund the 1000rs and i will be responsible for the period i used.. #2 You will be listen to the conversation that had on Dec 31 2014 between me and Priya. Again priya agreed to cancel and refund if no one call me from MTS. If this is true you will be working accordingly. After this again no response.. The ticket is also closed with resolving.. Thanks