[Resolved]  Mts — Negligible Internet Speed

Address:

Gurgaon, Haryana

Hi Team, Today I called on customer care number:[protected] for worse speed issue.I have spent Rs. 30 on customer care number. Bhanupriya Agent helped in this matter. We are facing worse very very very very slow speed because of which we were not able to use the internet. Bhanupriya checked the speed and she informed me that yes you are getting negligible internet speed because of onsite work.She also informed me that it will take approximate 5 to 6 weeks to resolve this problem. This is really pathetic with us. Even in meerut also the internet speed was negligible.We tried in gurgaon as well as in meerut from last three months but speed was negligible. At the end she promised us with the refund of last three month amount. Recharges which we did: Rs.999 Rs.approx Rs.700 Before two days Rs. 999. Please refund the complete three month amount as soon as possible. I hope you will do within short span of time. MTS Phone Number:-[protected] PIN CODE:-122002 You can reach us me at [protected]/[protected] Thanks MTS Customer Care Nov 27 (5 days ago) to me Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have expressed your concern in the email dated Tue, 25th November '2014 regarding MTS number [protected] about refund of recharge due to speed issue, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. About refunding the last 3 recharge, we are sorry to inform you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. If you have received any written communication from our side regarding refund then please share for further investigation. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 492796 The reference number for this e-mail is 492796. From: [protected]@gmail.com Sent: Tuesday, November 25, 2014 01:56 PM To: [protected]@MTSIndia.in; Cc: Subject: Refund of amount Hi Team, Today I called on customer care number:[protected] for worse speed issue.I have spent Rs. 30 on customer care number. Bhanupriya Agent helped in this matter. We are facing worse very very very very slow speed because of which we were not able to use the internet. Bhanupriya checked the speed and she informed me that yes you are getting negligible internet speed because of onsite work.She also informed me that it will take approximate 5 to 6 weeks to resolve this problem. This is really pathetic with us. Even in meerut also the internet speed was negligible.We tried in gurgaon as well as in meerut from last three months but speed was negligible. At the end she promised us with the refund of last three month amount. Recharges which we did: Rs.999 Rs.approx Rs.700 Before two days Rs. 999. Please refund the complete three month amount as soon as possible. I hope you will do within short span of time. MTS Phone Number:-[protected] PIN CODE:-122002 You can reach us me at [protected]/[protected] Thanks This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. Sagar Rastogi <[protected]@gmail.com> Nov 27 (5 days ago) to MTS I don't know that as a I already had a word with your agent.I want the refund as I am unable to use the internet.I want the refund of latest amount i.e 1000 within few days and rest u can refund later.i[censored] Will not help me, I will escalate further. On 27 Nov 2014 16:42, "MTS Customer Care" <[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have expressed your concern in the email dated Tue, 25th November '2014 regarding MTS number [protected] about refund of recharge due to speed issue, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. About refunding the last 3 recharge, we are sorry to inform you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. If you have received any written communication from our side regarding refund then please share for further investigation. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 492796 The reference number for this e-mail is 492796. From: [protected]@gmail.com Sent: Tuesday, November 25, 2014 01:56 PM To: [protected]@MTSIndia.in; Cc: Subject: Refund of amount Hi Team, Today I called on customer care number:[protected] for worse speed issue.I have spent Rs. 30 on customer care number. Bhanupriya Agent helped in this matter. We are facing worse very very very very slow speed because of which we were not able to use the internet. Bhanupriya checked the speed and she informed me that yes you are getting negligible internet speed because of onsite work.She also informed me that it will take approximate 5 to 6 weeks to resolve this problem. This is really pathetic with us. Even in meerut also the internet speed was negligible.We tried in gurgaon as well as in meerut from last three months but speed was negligible. At the end she promised us with the refund of last three month amount. Recharges which we did: Rs.999 Rs.approx Rs.700 Before two days Rs. 999. Please refund the complete three month amount as soon as possible. I hope you will do within short span of time. MTS Phone Number:-[protected] PIN CODE:-122002 You can reach us me at [protected]/[protected] Thanks This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. Sagar Rastogi <[protected]@gmail.com> Nov 28 (4 days ago) to MTS Speed is negligible.as I had recharge before 4 days.Please refund my Rs.999 right now.otherwise I will go further On 27 Nov 2014 19:21, "Sagar Rastogi" <[protected]@gmail.com> wrote: I don't know that as a I already had a word with your agent.I want the refund as I am unable to use the internet.I want the refund of latest amount i.e 1000 within few days and rest u can refund later.i[censored] Will not help me, I will escalate further. On 27 Nov 2014 16:42, "MTS Customer Care" <[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have expressed your concern in the email dated Tue, 25th November '2014 regarding MTS number [protected] about refund of recharge due to speed issue, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. About refunding the last 3 recharge, we are sorry to inform you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. If you have received any written communication from our side regarding refund then please share for further investigation. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 492796 The reference number for this e-mail is 492796. From: [protected]@gmail.com Sent: Tuesday, November 25, 2014 01:56 PM To: [protected]@MTSIndia.in; Cc: Subject: Refund of amount Hi Team, Today I called on customer care number:[protected] for worse speed issue.I have spent Rs. 30 on customer care number. Bhanupriya Agent helped in this matter. We are facing worse very very very very slow speed because of which we were not able to use the internet. Bhanupriya checked the speed and she informed me that yes you are getting negligible internet speed because of onsite work.She also informed me that it will take approximate 5 to 6 weeks to resolve this problem. This is really pathetic with us. Even in meerut also the internet speed was negligible.We tried in gurgaon as well as in meerut from last three months but speed was negligible. At the end she promised us with the refund of last three month amount. Recharges which we did: Rs.999 Rs.approx Rs.700 Before two days Rs. 999. Please refund the complete three month amount as soon as possible. I hope you will do within short span of time. MTS Phone Number:-[protected] PIN CODE:-122002 You can reach us me at [protected]/[protected] Thanks This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. MTS Customer Care Nov 28 (4 days ago) to me Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Thu, 27th November '2014 regarding MTS number [protected] refund of device, we request you to share the invoice copy of purchasing the data card with us. We would raise the request for further investigation once we receive the invoice copy receipt. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 496290 The reference number for this e-mail is 496290. From: [protected]@gmail.com Sent: Thursday, November 27, 2014 07:22 PM To: [protected]@MTSIndia.in; Cc: Subject: RE: Refund of amount Sagar Rastogi <[protected]@gmail.com> Nov 28 (4 days ago) to MTS Sir I don't have.you can trace by Oneida number and all that.Please do the needful as I am tired now by all this On 28 Nov 2014 18:19, "MTS Customer Care" <[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Thu, 27th November '2014 regarding MTS number [protected] refund of device, we request you to share the invoice copy of purchasing the data card with us. We would raise the request for further investigation once we receive the invoice copy receipt. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 496290 The reference number for this e-mail is 496290. From: [protected]@gmail.com Sent: Thursday, November 27, 2014 07:22 PM To: [protected]@MTSIndia.in; Cc: Subject: RE: Refund of amount I don't know that as a I already had a word with your agent.I want the refund as I am unable to use the internet.I want the refund of latest amount i.e 1000 within few days and rest u can refund later.i[censored] Will not help me, I will escalate further. On 27 Nov 2014 16:42, "MTS Customer Care" <[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have expressed your concern in the email dated Tue, 25th November '2014 regarding MTS number [protected] about refund of recharge due to speed issue, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. About refunding the last 3 recharge, we are sorry to inform you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. If you have received any written communication from our side regarding refund then please share for further investigation. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 492796 The reference number for this e-mail is 492796. From: [protected]@gmail.com Sent: Tuesday, November 25, 2014 01:56 PM To: [protected]@MTSIndia.in; Cc: Subject: Refund of amount Hi Team, Today I called on customer care number:[protected] for worse speed issue.I have spent Rs. 30 on customer care number. Bhanupriya Agent helped in this matter. We are facing worse very very very very slow speed because of which we were not able to use the internet. Bhanupriya checked the speed and she informed me that yes you are getting negligible internet speed because of onsite work.She also informed me that it will take approximate 5 to 6 weeks to resolve this problem. This is really pathetic with us. Even in meerut also the internet speed was negligible.We tried in gurgaon as well as in meerut from last three months but speed was negligible. At the end she promised us with the refund of last three month amount. Recharges which we did: Rs.999 Rs.approx Rs.700 Before two days Rs. 999. Please refund the complete three month amount as soon as possible. I hope you will do within short span of time. MTS Phone Number:-[protected] PIN CODE:-122002 You can reach us me at [protected]/[protected] Thanks This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. MTS Customer Care Nov 30 (2 days ago) to me Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Fri, 28th November '2014 regarding MTS number [protected] about refund of recharge due to speed issue, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. About refund of recharge999, we are sorry to inform you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 497124 The reference number for this e-mail is 497124. From: [protected]@gmail.com Sent: Friday, November 28, 2014 01:14 PM MTS Customer Care Nov 30 (2 days ago) to me Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Fri, 28th November '2014 regarding MTS number [protected] refund of device, we would like to inform you that as per process we would not be able to raise the request for the refund of device if you do not have purchased bill of your device. Hence, request you to share the invoice copy of purchasing the data card with us. We would raise the request for further investigation once we receive the invoice copy receipt. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 497754 The reference number for this e-mail is 497754. From: [protected]@gmail.com Sent: Friday, November 28, 2014 09:24 PM To: [protected]@MTSIndia.in; Cc: Subject: RE: Refund of amount Sir I don't have.you can trace by Oneida number and all that.Please do the needful as I am tired now by all this On 28 Nov 2014 18:19, "MTS Customer Care" <[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Thu, 27th November '2014 regarding MTS number [protected] refund of device, we request you to share the invoice copy of purchasing the data card with us. We would raise the request for further investigation once we receive the invoice copy receipt. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 496290 The reference number for this e-mail is 496290. From: [protected]@gmail.com Sent: Thursday, November 27, 2014 07:22 PM To: [protected]@MTSIndia.in; Cc: Subject: RE: Refund of amount I don't know that as a I already had a word with your agent.I want the refund as I am unable to use the internet.I want the refund of latest amount i.e 1000 within few days and rest u can refund later.i[censored] Will not help me, I will escalate further. On 27 Nov 2014 16:42, "MTS Customer Care" <[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have expressed your concern in the email dated Tue, 25th November '2014 regarding MTS number [protected] about refund of recharge due to speed issue, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. About refunding the last 3 recharge, we are sorry to inform you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. If you have received any written communication from our side regarding refund then please share for further investigation. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 492796 The reference number for this e-mail is 492796. From: [protected]@gmail.com Sent: Tuesday, November 25, 2014 01:56 PM To: [protected]@MTSIndia.in; Cc: Subject: Refund of amount Hi Team, Today I called on customer care number:[protected] for worse speed issue.I have spent Rs. 30 on customer care number. Bhanupriya Agent helped in this matter. We are facing worse very very very very slow speed because of which we were not able to use the internet. Bhanupriya checked the speed and she informed me that yes you are getting negligible internet speed because of onsite work.She also informed me that it will take approximate 5 to 6 weeks to resolve this problem. This is really pathetic with us. Even in meerut also the internet speed was negligible.We tried in gurgaon as well as in meerut from last three months but speed was negligible. At the end she promised us with the refund of last three month amount. Recharges which we did: Rs.999 Rs.approx Rs.700 Before two days Rs. 999. Please refund the complete three month amount as soon as possible. I hope you will do within short span of time. MTS Phone Number:-[protected] PIN CODE:-122002 You can reach us me at [protected]/[protected] Thanks This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. Sagar Rastogi <[protected]@gmail.com> Nov 30 (2 days ago) to MTS I[censored] will not refund I will escalate the case On 30 Nov 2014 10:51, "MTS Customer Care" <[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Fri, 28th November '2014 regarding MTS number [protected] about refund of recharge due to speed issue, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. About refund of recharge999, we are sorry to inform you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 497124 The reference number for this e-mail is 497124. From: [protected]@gmail.com Sent: Friday, November 28, 2014 01:14 PM To: [protected]@MTSIndia.in; Cc: Subject: RE: Refund of amount Speed is negligible.as I had recharge before 4 days.Please refund my Rs.999 right now.otherwise I will go further On 27 Nov 2014 19:21, "Sagar Rastogi" <[protected]@gmail.com> wrote: I don't know that as a I already had a word with your agent.I want the refund as I am unable to use the internet.I want the refund of latest amount i.e 1000 within few days and rest u can refund later.i[censored] Will not help me, I will escalate further. On 27 Nov 2014 16:42, "MTS Customer Care" <[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have expressed your concern in the email dated Tue, 25th November '2014 regarding MTS number [protected] about refund of recharge due to speed issue, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. About refunding the last 3 recharge, we are sorry to inform you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. If you have received any written communication from our side regarding refund then please share for further investigation. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 492796 The reference number for this e-mail is 492796. From: [protected]@gmail.com Sent: Tuesday, November 25, 2014 01:56 PM To: [protected]@MTSIndia.in; Cc: Subject: Refund of amount Hi Team, Today I called on customer care number:[protected] for worse speed issue.I have spent Rs. 30 on customer care number. Bhanupriya Agent helped in this matter. We are facing worse very very very very slow speed because of which we were not able to use the internet. Bhanupriya checked the speed and she informed me that yes you are getting negligible internet speed because of onsite work.She also informed me that it will take approximate 5 to 6 weeks to resolve this problem. This is really pathetic with us. Even in meerut also the internet speed was negligible.We tried in gurgaon as well as in meerut from last three months but speed was negligible. At the end she promised us with the refund of last three month amount. Recharges which we did: Rs.999 Rs.approx Rs.700 Before two days Rs. 999. Please refund the complete three month amount as soon as possible. I hope you will do within short span of time. MTS Phone Number:-[protected] PIN CODE:-122002 You can reach us me at [protected]/[protected] Thanks This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. MTS Customer Care Nov 30 (2 days ago) to me Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Sun, 30th November '2014 regarding MTS number [protected] about refund of recharge, we would like to inform you that as per your previous mail we have already informed to you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. Further, your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 499128 The reference number for this e-mail is 499128. From: [protected]@gmail.com Sent: Sunday, November 30, 2014 12:11 PM Sagar Rastogi <[protected]@gmail.com> Nov 30 (2 days ago) to MTS U are not interested to help me.I want refund, don't know, already had a word with the agent On 30 Nov 2014 12:36, "MTS Customer Care" <[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Sun, 30th November '2014 regarding MTS number [protected] about refund of recharge, we would like to inform you that as per your previous mail we have already informed to you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. Further, your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 499128 The reference number for this e-mail is 499128. From: [protected]@gmail.com Sent: Sunday, November 30, 2014 12:11 PM To: [protected]@MTSIndia.in; Cc: Subject: RE: Refund of amount I[censored] will not refund I will escalate the case On 30 Nov 2014 10:51, "MTS Customer Care" <[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Fri, 28th November '2014 regarding MTS number [protected] about refund of recharge due to speed issue, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. About refund of recharge999, we are sorry to inform you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 497124 The reference number for this e-mail is 497124. From: [protected]@gmail.com Sent: Friday, November 28, 2014 01:14 PM To: [protected]@MTSIndia.in; Cc: Subject: RE: Refund of amount Speed is negligible.as I had recharge before 4 days.Please refund my Rs.999 right now.otherwise I will go further On 27 Nov 2014 19:21, "Sagar Rastogi" <[protected]@gmail.com> wrote: I don't know that as a I already had a word with your agent.I want the refund as I am unable to use the internet.I want the refund of latest amount i.e 1000 within few days and rest u can refund later.i[censored] Will not help me, I will escalate further. On 27 Nov 2014 16:42, "MTS Customer Care" <[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have expressed your concern in the email dated Tue, 25th November '2014 regarding MTS number [protected] about refund of recharge due to speed issue, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. About refunding the last 3 recharge, we are sorry to inform you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. If you have received any written communication from our side regarding refund then please share for further investigation. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 492796 The reference number for this e-mail is 492796. From: [protected]@gmail.com Sent: Tuesday, November 25, 2014 01:56 PM To: [protected]@MTSIndia.in; Cc: Subject: Refund of amount Hi Team, Today I called on customer care number:[protected] for worse speed issue.I have spent Rs. 30 on customer care number. Bhanupriya Agent helped in this matter. We are facing worse very very very very slow speed because of which we were not able to use the internet. Bhanupriya checked the speed and she informed me that yes you are getting negligible internet speed because of onsite work.She also informed me that it will take approximate 5 to 6 weeks to resolve this problem. This is really pathetic with us. Even in meerut also the internet speed was negligible.We tried in gurgaon as well as in meerut from last three months but speed was negligible. At the end she promised us with the refund of last three month amount. Recharges which we did: Rs.999 Rs.approx Rs.700 Before two days Rs. 999. Please refund the complete three month amount as soon as possible. I hope you will do within short span of time. MTS Phone Number:-[protected] PIN CODE:-122002 You can reach us me at [protected]/[protected] Thanks This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, Kindly notify the sender and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Sistema Shyam Teleservices Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. MTS Customer Care Nov 30 (2 days ago) to me Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Sun, 30th November '2014 regarding MTS number [protected] about refund of recharge, we would like to inform you that as per your previous mail we have already informed to you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. Further, your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 499159 The reference number for this e-mail is 499159. From: [protected]@gmail.com Sent: Sunday, November 30, 2014 12:42 PM To: [protected]@MTSIndia.in; Cc: Subject: RE: Refund of amount U are not interested to help me.I want refund, don't know, already had a word with the agent On 30 Nov 2014 12:36, "MTS Customer Care" <[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Sun, 30th November '2014 regarding MTS number [protected] about refund of recharge, we would like to inform you that as per your previous mail we have already informed to you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. Further, your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 499128 The reference number for this e-mail is 499128. From: [protected]@gmail.com Sent: Sunday, November 30, 2014 12:11 PM To: [protected]@MTSIndia.in; Cc: Subject: RE: Refund of amount I[censored] will not refund I will escalate the case On 30 Nov 2014 10:51, "MTS Customer Care" <[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely regret the inconvenience caused to you. You have expressed your concern in the email dated Fri, 28th November '2014 regarding MTS number [protected] about refund of recharge due to speed issue, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. About refund of recharge999, we are sorry to inform you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 497124 The reference number for this e-mail is 497124. From: [protected]@gmail.com Sent: Friday, November 28, 2014 01:14 PM To: [protected]@MTSIndia.in; Cc: Subject: RE: Refund of amount Speed is negligible.as I had recharge before 4 days.Please refund my Rs.999 right now.otherwise I will go further On 27 Nov 2014 19:21, "Sagar Rastogi" <[protected]@gmail.com> wrote: I don't know that as a I already had a word with your agent.I want the refund as I am unable to use the internet.I want the refund of latest amount i.e 1000 within few days and rest u can refund later.i[censored] Will not help me, I will escalate further. On 27 Nov 2014 16:42, "MTS Customer Care" <[protected]@mtsindia.in> wrote: Dear Customer, Thank you for writing to MTS. We sincerely apologize for the inconvenience caused to you. You have expressed your concern in the email dated Tue, 25th November '2014 regarding MTS number [protected] about refund of recharge due to speed issue, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and it will take 5 to 6 weeks, will come back to you shortly. About refunding the last 3 recharge, we are sorry to inform you that we do not have the provision to refund the recharge amount of your account as recharge has been successfully updated in your account. If you have received any written communication from our side regarding refund then please share for further investigation. If you require further assistance please do get back to us. We would be glad to assist you. Thanking you, Anant Dwivedi MTS Customer Care SelfCare ImgMTS My Account - Your account on your fingertips! Online Bill payment Check your prepaid balance and postpaid bill amount Last 5 Recharge History Register your query/complaint and track same Last 6 months bills & much more is click away Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’ 492796 The reference number for this e-mail is 492796. From: [protected]@gmail.com Sent: Tuesday, November 25, 2014 01:56 PM To: [protected]@MTSIndia.in; Cc: Subject: Refund of amount Hi Team, Today I called on customer care number:[protected] for worse speed issue.I have spent Rs. 30 on customer care number. Bhanupriya Agent helped in this matter. We are facing worse very very very very slow speed because of which we were not able to use the internet. Bhanupriya checked the speed and she informed me that yes you are getting negligible internet speed because of onsite work.She also informed me that it will take approximate 5 to 6 weeks to resolve this problem. This is really pathetic with us. Even in meerut also the internet speed was negligible.We tried in gurgaon as well as in meerut from last three months but speed was negligible. At the end she promised us with the refund of last three month amount. Recharges which we did: Rs.999 Rs.approx Rs.700 Before two days Rs 999. Please refund the complete three month amount as soon as possible. I hope you will do within short span of time. MTS Phone Number:-[protected] PIN CODE:-122002 You can reach us me at [protected]/[protected] Thanks