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MTS / Sistema Shyam TeleServices [SSTL]

[Resolved]  Mts — NEITHER RECD. MY ORDER NOR THE REFUND

Address:New Delhi, Delhi

HELLO, I ORDERED A MOBILE SET FOR MY BROTHER IN LAW FROM MTS ON 29TH NOVEMBER BUT TILL TIME I HAVE NEITHER RECD. THE ORDER AND WHEN I ASKED FOR THE REFUND, THEY ARE NOT GIVING THE SAME. I CALLED THEIR CUSTOMER CARE MANY TIME BUT THEY DO NOT HAVE ANY INFORMATION ABOUT MY ORDER. SECONDLY, I EMAILED THEM BUT THEY ARE NOT RESPONDING TO THAT AS WELL. ITS NOW MORE THAN 35 DAYS, NOBODY HELPING ME. CAN YOU HELP ME OR SHOULD I HAVE TO LAUNCH A FIR AGAINST THEM. PLEASE CONFIRM THANKS BHAGAT SINGH ([protected]@GMAIL.COM) [protected] ORDER NO.:[protected] DT. 29/11/2014
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Aug 13, 2020
Complaint marked as Resolved 
MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.
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4 Comments

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Comments

this company is fraud and customer care do not anything...they just make their customer fool. No tracking system.
Reply
Dear Customer,

With reference to your query dated 5/Jan/15 about online order related, we request you to kindly write us at [protected]@mtsindia.in with your complete details so that we may track the order details.

Let us know if you require any further help, we would be pleased to assist you.

You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.

Thanks for showing interest in MTS.

Thank You.
MTS India
Reply
I have already done that more than 10 times and same is mentioned in my Complaint. This shows you have not gone thru my Complaint...Again a IRRESPONSIBLE example of MTS. Real Fools!!!
Reply
Another Update!!!1

I have still not received the Mobile set today as well.

Also, fyi...on 7th Jan one person came with the Mobile set (and I want to tell you, he bought the set whose Box Seal was broken and there was a used set.

Is this the way MTS works. Seems like MTS want to cheet me.

WOW!!! What a service

Please help me Consumer Site
Reply

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