Mts — Network Problem $ Refund of Device

udit rana

Address:

New Delhi, Delhi

Hello Sir/Mam, I Udit Rana(MDN: [protected]) facing a network and speed problem in my area PIN: 110036 from day one when I purchased MTS blaze. Now the problem is I have filed complaints around 10-11 times but nothing has solved.On 23rd Dec, 2014 I had a talk wiith one of your customer care employee, who said that your problem is serious so we allow only you to get refund of your device by paying your bill on prorata basis but when I approached retail outlet(Adarsh Nagar) it's owner Gaurav Khurana deny the fact. I have also recording of conversation with customer care employee. Please help, otherwise I will take some legal action.

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MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

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MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Verified Support

Dear Customer,

With reference to your query dated 2/Jan/15 about MTS number [protected] regarding speed issue related, we would like to inform you that your location is in low coverage area and hence you are not getting good coverage and speed. We are closely working on the issue and will come back to you shortly.

Let us know if you require any further help, we would be pleased to assist you.

You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.

Thanks for showing interest in MTS.

Thank You.
MTS India