[Resolved]  Mts — No service - False Bills, No refund

Address:

New Delhi, Delhi

I got the new wifi data card from MTS, purchased on 18th july 2014 and it got activated on 22nd july 2014 . paid Rs 1500/- for postpaid 999 pland for 40gb unlimited data with high speed upto 9.8mbps. On day 1 the speed was just 10-50kbps, and the device had some hardware issue as it keep disconnecting from the pc. I checked the device on few other laptops and also with wifi charger to check, but the situation was same, no speed. I lodged the complaint to the MTS offical dealer in Patel Nagar, from whom I got the device, on the same evening, ie- 22nd july. He told check for one mroe day and let me know and he will lodge complaint from his side. So I checked it for another day, did not work. tried other locations at my friends place, same issue at his place too - NO SPEED. I went to the dealer and asked him to recheck and lodge complaint. He told MTS engineer will visit me and got the complaint register. Even I also register a complaint myself with MTS . But no one ever visited my place and 2 days later I got message on phone that my issue is resolved and when I talked to customer service they told my data usage is over 500 MB, which I did not use at all. I complained again. got case escalated. and again message came that issue resolved without anyone coming to place or calling. and when I called again my usage they showed when more than 1 GB. Now tell me how come in a day with speed of 10-50 kbs my usage go to 1gb when even the website don't even open. I gave the device to the dealer within a week I bought the device and it did not work out. He says you will get refund, but its going to be 2 months now. And MTS has generated a bill (even after several complains that its not working from day 1 and not even used the device and service ) of something RS 365/- and calling me day and night from unknown numbers to pay the bill. My bill shows usage of about 2 Gb ( I mean How come 2 GB man ). MY MTS device number - [protected] Dealer number - [protected] MTS Complaint number - 704619, JUL/52533, JUL/52534