Mts — Not carry forwarding my net balance

Address:

734101

I had a balance of around 4100mb on 21st of jan., and my last date of pacakage was 21st of jan, and i had recharged my no. with rs 159 pack, but my no. was not carryforwaded with my left balance, so i feel cheated as today when i called the customer care about this they left me held nowhere...plz solve my queries...