Mts — Not refunding the device even after their commitment

Address:

Gurgaon, Haryana

I had purchased new MTS MBLAZE postpaid connection (No. [protected]) on 15/06/2015 from Royale Teleservices, Sector 4 & 7 chowk, Gurgaon. When it got activated on 17/06/2015, I checked the downloading speed which was only 20.0 Kbps. I immediately called the representative of that MTS store who informed me that the tower that covers my area caught fire and will be okay within a day or two. After 3 days, I again checked & the same issue was still there. Co-incidentally, I got the welcome call from customer care executive & I explained him the problem. Then he informed me that the connectivity issue will take 6-8 weeks to get resolved but you have to pay your monthly rental. I asked for the Deactivation & Re-fund after a long discussion. According to procedure (executive informed me), I will get the FULL REFUND if:-
1-- I APPLIED FOR REFUND WITHIN 15 DAYS AFTER ACTIVATION &
2-- MY USAGE IS BELOW 1 GB.
I have fulfilled both the conditions & raised the request for deactivation and also verified on call.
Then I mailed the scan copy of INVOICE BILL with usage(till then, 456.282Mb as informed by their executive) on 27/06/2015 to their mail id- [protected]@mtsindia.in.
I got mail revert that I won't get REFUND due to company norms on 29/06/2015.
Even after so many attempts, I didn't got the valid reason for the rejection.

Now, I just want my FULL REFUND ASAP. Please help...

Mayank
Email Id- [protected]@gmail.com