Mts — Pathetic internet service and harassment

Address:

122001

Dear Sir, Ma'am, I had purchased an MTS wifi dongle in July 2015. My MTS dongle number was [protected]. At the time of purchasing it I was promised that I'll get a 3G+ speed. But that promise wasn't fulfilled. Whenever I tried to use internet the speed was pathetic. It took 5-10 minutes to open a web page. I called MTS several times and complained about it. But they didn't do anything. I paid their last bill on 4th October 2015 and blocked their number on 29 October 2015. In this tenure from July to October each time I used their internet I felt harassed. Whenever I made complaint to their customer care they said that there is a temporary issue with my location which would be resolved soon. When I was purchasing this dongle they didn't tell me anything about that technical issue. Their sales representative told that I'll get a high speed. Now they are harassing me and sending me mails from advocates to clear their dues from 4th to 29 October tenure. They are asking me one month bill which is unfair. Its not about 627 rupees but its about justice. They haven't performed their duties to provide the quality services to customers and haven't reverted to my complaints over phone or mails. The internet was good for nothing. So I urge you to please look into this matter and help me. My contact no. is [protected] and my email id is [protected]@gmail.com.