[Resolved]  Mts — Pathetic service and asked to pay while i cant use the product - Worst of worst service

Address:

Chennai, Tamil Nadu

I had bought a MTS blaze([protected] ) dongle in the month of March. I had some connection issues from June. I had called the customer care and quoted my problem. The representative said the problem will be solved, nothing happened over a month even after several calls to the customer care.Then I went and gave the data card in the MTS store in T Nagar they said it is hardware problem and they will get it replaced. After a week I went and checked the datacard was still in the store with no action. I got the data card back and browsed Internet to find out the hardware manufacturer to go for replacement. I gave the data card for replacement on 9th August, the manufacturer(zte) service replaced the motherboard and gave the data card back on 18th August. However, after the replacement i was not able to install the MTS Mblaze software in any of my computer to use the service again i raised a compliant with MTS customer care the representative said the problem will be solved in 12 hours and however to most of the surprise I received a message stating the compliant is closed and they refered the previous compliant is already opened. Since the MTS customer care seems to useless I went to manufacturer service centre again trying to solve the software installation problem even they could not solve the problem. Finally decided to close the connection however MTS has billed me for a entire month and i raised an concern about the bill and asked to close my connection and i can make the final settlement once the bill is waived with MTS Appellate Authority which seems to the problem solving team in MTS on September 6(reference no 4132380). Before they gave me an answer MTS charged me for late payment fee for non payment. After several reminder TS communicated the bill will be waived by 321 and to make payment with late fee which is so unrealistic and i have been receiving calls for MTS everyday at least twice asking for bill settlement which is so pathetic. In the waiver they have not include the days the datacard was lying with the MTS store Also, they didn't consider that i was never able to use the connection after replacement as well. The most pathetic of a lot is asking me to pay for late fee when i queried them about a month ago. After all the pathetic service MTS rendered i wonder how they expect a customer to pay them first, forget the late charges.It even to ask a customer for payment when he or she cant use a service. I wish the service provide must be penalized for torturing the customer for collection when they cant provide a valuable service.