Mts — Pathetic service MtS

Address:

Chennai, Tamil Nadu

I have two Data cards with MTS [Old No. [protected]] & [New No. [protected]]. I have lost my old data card, without knowing this, I have recharged an amount of Rs. 600/-. I have called customer care and they refused to replace my old Datacard and also not refunded my reccharged amount. I went ahead and purchased a new data card for continuing my service. This happened 6 months back, this month i accidentally recharged an amount of Rs. 500/- to my old account instead of new one. I have called MTS customer care and requested either to refund or transfer the recharge amount to new number. Again, they refused to do so and the wierd answer I got from the agent any 10 digits you punch in, it recharge that number. I shouted at them finally they created a case on 24th Dec at 10 PM [Case No: DEC/12121] and got a message it will be resolved within 12 hours time frame. Now, it almost more than 24 hours and I have called more than 4 times no concrete rsolution on this. I was very disappointed about this pathetic service.