Mts — Recharge

RaviShankarC

from Pune, Maharashtra

Address:

Coimbatore, Tamil Nadu

My Mobile number [protected], i taken this connection in 2010. Form that time onwards i am using the benefit of 2 second 1 paise (191 Plan). For this i have to make a minimum recharge of 900 for every six months. I made the following recharges: 152, 500, 201, 71 total = 924.00 For this i checked with customer care executive on the following dates: 01-May-2015 11-May-2015 15-July-2015 Based on their opinion i made the above recharges for that 900 Recharge commitment. But the benefits was disconnected. For that i raised the complaint No : JUL / 12044. Yesterday some one spoke with me and the said that the customer care people gave a wrong information, that 152 goes to net balance it won't come for main account. Again i check with the customer care they said that its not right you made recharge for more than 900. And the gave a new complaint number : JUL/12565 For this new complaint today Mr.Vivek Pillai CC Agent he spoke with me and he agreed that this mistake was happen by your end (MTS Side). But he said that MTS was not going to provide back the service to me. If the mistake was your end means why i have to suffer. I need the the same benefit. Kindly do the needful. Please give the Nodal Office number to talk about this issue.

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MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

Jul 31, 2015

Updated by RaviShankarC I received a Mail From MTS:

MTS APPELLATE TAMIL NADU 3:22 PM (18 hours ago)to me Dear Customer,

Thank you for writing to MTS.

We regret the inconvenience you are experiencing in this regards. At
MTS, we believe that our customers inputs / feedback helps to improvise
our services and ensure that we strive towards achieving customer
satisfaction.

You have expressed your concern in the email dated Wed, 29th July '2015
regarding prepaid MTS number [protected] about recharge, we would like to
inform you that as per complaints JUL/12565 and JUL/12044 the recharge
benefits as per company norms and we are
unable to make any changes.

We wish to assure you that we have registered your feedback and would be
working to ensure that this is incorporated in our service delivery in
future.

We take pride in enhancing our customers with our response and friendly
approach. It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.

Please do write in for further assistance.

Thanking you,
MTS Appellate Authority

MTS My Account - Your
account on your fingertips!
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Just logon to www.selfcare.mtsindia.in and register yourself for ‘My Account’
819253
The reference number for this e-mail is 819253.

From: shankar.[protected]@gmail.com
Sent: Wednesday, July 29, 2015 02:27 PM
To: Appellate.[protected]@MTSIndia.in; nodal.[protected]@mtsindia.in; [protected]@MTSIndia.in;

Cc: [protected]@trai.gov.in;
Subject: URGENT Complaint for the poor service

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shankar4:56 PM (17 hours ago)Dear sir As per your mail you are agreed for the mistake by your end. But you...shankar9:37 AM (20 minutes ago)Dear Sir, In your reply you mention that " You have expressed your concern in...shankar <shankar.[protected]@gmail.com> 9:52 AM (6 minutes ago)to marcom, pr, ir, ceo, viraj.chouhan, sergey.cheremin, MTS, nodal.tn, customercare Dear Sir, I did't get proper answer for the above complaint.I am Having the following questions:1) In the customer care executive giving one information but your tariff team saying its wrong information. Why? How?2) Before assigning the second complain number (complaints JUL/12565)
your customer care executive, spoke with me and she said that the
tariff team message is wrong. Whether you having a proper communication
system with in your organisation? Because if you having means why they
giving different messages to us?3) You mention the sentence "As per company norms" The
company goal to provide service to the customer. Then whatever norms
you framing you have to communicate to the customer also?4) In the website you provide a nodal officer number. But its not working?? Why?5)
Yesterday i made a call to your customer care centre at 4.58PM, They
put my call in hold for 30Min 23 Sec. But They did't gave any answer to
me? Is it good customer care Service???Kindly do the needful.Click here to Reply to all, Reply, or Forward11.44 GB (76%) of 15 GB usedManageTerms - Privacy Last account activity: 17 hours agoDetails