[Resolved] Mts — Recieved bill for nil data used_[protected]_Pls disconnect my connection and exclude the bills

sivak57

from Delhi, Delhi

Address:

Chennai, Tamil Nadu

I have raised a ticket with MTS as the speed is very slow (200 kbps in the day ... and less than 700 kbps in night ...) during the month of Aug-14, based on which the customer care person replied me that issue would be resolved in a day or two. However no action has been taken till this point and I have been keep on calling the customer care person and they only have one answer “Issue will be resolved in a day” and no action has been taken till this point of time. As I have bought the data card, I had no other option other than using this data card in the midnight slot where the speed is tolerable and used it for two months, later which I have settled my outstanding amount of 1908 on 23-Nov-14 and requested to deactivate my account. However all of a sudden, I was shocked, when I received a SMS on bill payment of 861 for the month of Nov-14, where I haven’t used any data. I really feel that it’s high time someone should take action on the way MTS is working. Ticket # AUG/12008 was registered on 30-Aug-14 pertaining to the slowness in network, called the customer care executive more than 30 times after such to check for the status and no action taken till this point of time. I even called the customer care today to discuss about this issue and the call prolonged for more than 25 mins after which the customer care executive replied stating his manager will give a call to my mobile and I haven’t received any call till this point. It’s very evident that most of the time, CCE is trying to give follow up solutions, so that customer gets convinced and they doesn’t know, it’s creating a very bad name to your brand MTS and someone has to take care as I don’t see any escalation level followed or else, customers are not aware of. I have already spend enough money 1500 + 1908 (Device cost + bill amount for Sep & Oct) for nothing and received bill amount of 861 this month for no data used is not at all tolerable. Please exclude the billing amount and disconnect my device ASAP. Can some one please help me to resolve this case. Regards, Siva Kumar R MTS No:[protected] Chennai

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Aug 14, 2020

Complaint marked as Resolved

MTS / Sistema Shyam TeleServices [SSTL] customer support has been notified about the posted complaint.

Dec 20, 2014

Updated by sivak57 I have raised a ticket with MTS as the speed is very slow (200 kbps in the day ... and less than 700 kbps in night ...) during the month of Aug-14, based on which the customer care person replied me that issue would be resolved in a day or two. However no action has been taken till this point and I have been keep on calling the customer care person and they only have one answer “Issue will be resolved in a day” and no action has been taken till this point of time.

As I have bought the data card, I had no other option other than using this data card in the midnight slot where the speed is tolerable and used it for two months, later which I have settled my outstanding amount of 1908 on 23-Nov-14 and requested to deactivate my account. However all of a sudden, I was shocked, when I received a SMS on bill payment of 861 for the month of Nov-14, where I haven’t used any data.

I really feel that it’s high time someone should take action on the way MTS is working.

Ticket # AUG/12008 was registered on 30-Aug-14 pertaining to the slowness in network, called the customer care executive more than 30 times after such to check for the status and no action taken till this point of time.
I even called the customer care today to discuss about this issue and the call prolonged for more than 25 mins after which the customer care executive replied stating his manager will give a call to my mobile and I haven’t received any call till this point. It’s very evident that most of the time, CCE is trying to give follow up solutions, so that customer gets convinced and they doesn’t know, it’s creating a very bad name to your brand MTS and someone has to take care as I don’t see any escalation level followed or else, customers are not aware of.

I have already spend enough money 1500 + 1908 (Device cost + bill amount for Sep & Oct) for nothing and received bill amount of 861 this month for no data used is not at all tolerable. Please exclude the billing amount and disconnect my device ASAP.

Can some one please help me to resolve this case.

Regards,
Siva Kumar R
MTS No:[protected]
Chennai

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MTS / Sistema Shyam TeleServices [SSTL] Customer Care

Verified Support

Dear Customer,

We are fully sensitized to your concerns. However, we request you to write us with your 10 digit MDN number at [protected]@mtsindia.in along with your contact number so that we can call you to get more insight.

Let us know if you require any further help, we would be pleased to assist you.

You can also mail your query/complaint to [protected]@mtsindia.in in order to provide you with better resolution.

Thanks for showing interest in MTS.

Thank You.
MTS India