Mts — Sent a fake bill, Blackmailed me

Address:Bangalore, Karnataka

Sir,

My MTS No:[protected]
Plan: Corp MBLAZE 1299 - ARP3 3GB

I took a MTS data card on Nov 2012, after this my bill got generated from 1/11/2012 to 30/11/2012 for Rs:182.97.
I got little doubt on this bill, i paid the dues on 12/12/2012 without caring.

After this I got problem with this device, requested them disconnect completely on "1/29/2013 2:45:24 PM"
MTS customer care told me that it is disconnected(Request no:R[protected].

They sent a bill for the month 01/01/2013 to 31/01/2013: 38.35/Rs.
This is not correct bill, i did not use the devise. I said to customer care your web portal not accepting for 38.35/Rs.
Customer care told me that, we did care for this amount, you can pay when ever you want.

After disconnecting the devise, from 01/02/2013 to 01/04/2013. Again MTS activated my device without my notice.
They sent large bill of 864 Rs. I said i have not switched on the device why i should i pay.

They blacked me, Now today 2/17/2014 they sent court notice saying
i need to pay: 898 Rs
Legal charges: 500 Rs
Total : 1398/Rs

I called customer care,
i said, i will pay you following amounts, even though i have not used single time after 31/01/2013.
01/01/2013 -> 13.45
01/02/2013 -> 38.45(Feb due they are saying-- why?)
01/03/2013 -> 52.86


I am not paying following bill.
01/05/2013 -> 712.36 --> do not know why i need to pay this bill i disconnected the devise on "1/29/2013 2:45:24 PM".

They harassing me now.

I called customer care, i said i will pay till 01/01/2013 to 01/03/2013. They are not responding.
Was this information helpful?
No (0)
Yes (0)
Feb 17, 2014
Updated by Bhagyaraj Mc
MTS mail of disconnection:

Dear Mr. Bhagyaraj,
Greetings from MTS India!
We sincerely apologize for the delay in response and regret the inconvenience caused to you.
With reference to your mail dated 30/01/2013, regarding request for cancellation of data card MDN [protected], we would like to inform you that we have through your MTS account and found that your MTS services has been kept under safe custody on 1/02/2013 for 2 months as per your request.
Further, we would request you to please let us know whenever you want to activate the account. We will assist you in best possible manner.


Let us know if you require any further assistance, we would be pleased to assist you.

Regards,
Ankit Kapoor

MTS Customer Care – WB
Sistema Shyam TeleServices Ltd,
PS Srijan Tech Park, 9th Floor, DN - 52, Sector V, Salt Lake,
Kolkata 700091
MTS Customer Care Voice [protected]
MTS Customer Care Data [protected]
Customercare.[protected]@mtsindia.in
Feb 17, 2014
Updated by Bhagyaraj Mc
They said "MTS services has been kept under safe custody on 1/02/2013 for 2 months as per your request."

==>Above is not correct, Customer care told me, it will be activated when ever i will request.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    MTS / Sistema Shyam TeleServices [SSTL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    2563
    Pending
    0
    Resolved
    728
    MTS / Sistema Shyam TeleServices [SSTL] Phone
    +91 12 4481 2500 [Corp. Office]
    MTS / Sistema Shyam TeleServices [SSTL] Address
    MTS Towers 334, Udyog Vihar, Phase-IV, Gurgaon, Haryana, India - 122001
    View all MTS / Sistema Shyam TeleServices [SSTL] contact information